Customer Experience Manager
Bread Financial
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Illinois • New York • United States
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Salary
💰 $108,300 - $196,300 per year
About the role
- Map omnichannel customer experiences and performance data
- Partner with Insights, Product Managers, and Operations
- Understand customer friction and collaborate to enhance customer value
- Manage a backlog of opportunities and lead through a disciplined framework
- Manage team monitoring journeys and top customer complaints
Requirements
- High School Diploma or GED
- 3+ years leading project(s) with mentoring and/or coaching experience
- 7+ years experience in Digital Customer Experience
- Deep experience with process mapping/re-engineering tools and methodologies
- Strong understanding of Cobrand Credit Cards, Loyalty/Marketing, and Servicing functions
Benefits
- Medical, prescription drug, dental, vision, and other voluntary benefits
- 401(k) plan with immediate enrollment
- 11 paid holidays
- Flexible Time Off (FTO) program
- 80 hours of Paid Sick and Safe Time (PSST)
- Six weeks of 100% paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process mappingprocess re-engineering
Soft Skills
mentoringcoachingcollaborationleadership
Certifications
High School DiplomaGED