CX Product Manager – New Business
Bread Financial
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • New York, Ohio, Pennsylvania, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $97,900 - $177,400 per year
Job Level
Mid-LevelSenior
About the role
- map customer journeys, understanding engagement, and identifying improvement opportunities
- develop business cases, growth strategies, and market research to enhance customer solutions
- collaborate with business partners to define ideal customer experiences and address pain points
- ensure front-line readiness to support new digital/mobile features in partnership with Operations
Requirements
- High School Diploma or GED
- 5+ years experience working in a Customer Experience environment with a focus on voice of the customer, customer experience, journeys, session recording and a data driven customer led approach with financial and experiential delivery.
- Bachelor’s Degree in Business, Marketing, or related field of study (preferred)
- 8+ years experience working in a consumer behavior & mindset, specifically Customer Experience and capabilities (preferred)
- Experience working with research teams to obtain primary customer insights
- Experience with Cobrand Credit Cards, Loyalty/Marketing, and Servicing functions and their interconnectivity as it relates to the End-to-End Customer Experience (preferred)
Benefits
- medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability)
- Six weeks of 100% paid parental leave for eligible parents
- 401(k) plan
- 11 paid holidays
- Flexible Time Off (FTO) program
- 80 hours of Paid Sick and Safe Time (“PSST”) upon hire
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer journey mappingbusiness case developmentmarket researchdata analysissession recordingcustomer insightsconsumer behavior analysisLoyalty/Marketing functionsCobrand Credit CardsEnd-to-End Customer Experience
Soft skills
collaborationcommunicationproblem-solvingstrategic thinkingcustomer focusanalytical thinkingadaptabilityleadershiporganizational skillsinterpersonal skills
Certifications
High School DiplomaGEDBachelor’s Degree in BusinessBachelor’s Degree in Marketing