Bravium Consulting Inc.

ServiceNow

• Serve as the Enterprise Architect for ServiceNow implementations across multiple federal government clients, ensuring solutions scale across large, complex environments.
• Provide strategic technical leadership and thought leadership on enterprise architecture, IT modernization, and digital transformation initiatives.
• Lead enterprise-wide architecture reviews to ensure alignment of ServiceNow solutions with overarching IT roadmaps, agency strategies, and government-wide mandates.
• Define and enforce governance, architecture standards, and design principles to drive consistency across ServiceNow implementations at scale.
• Translate complex business, functional, and technical requirements into holistic, integrated enterprise solutions on the ServiceNow platform.
• Design and oversee cross-platform integrations ensuring interoperability and data integrity.
• Conduct detailed code, configuration, and solution reviews to maintain platform quality, security, and performance.
• Provide strategic guidance on platform optimization, including automation, AI/ML capabilities, and advanced workflow design.
• Drive platform scalability and resilience strategies, ensuring high availability, disaster recovery, and performance tuning in mission-critical environments.
• Lead enterprise migration strategies, including legacy system modernization, CMDB optimization, and data migration to ServiceNow.
• Develop reference architectures, solution accelerators, and reusable patterns to improve implementation speed and quality across government programs.
• Partner with executive stakeholders, business leaders, and technical teams to align ServiceNow strategy with enterprise business goals.
• Ensure solutions comply with federal cybersecurity frameworks (e.g., NIST, FedRAMP, FISMA, Zero Trust) and government IT standards.
• Support strategic planning and roadmapping, providing high-level estimates, technical approaches, and solution options for enterprise initiatives.
• Mentor and coach architects, developers, and consultants; build and promote a center of excellence (CoE) model for ServiceNow within the organization.
• Act as a trusted advisor to government clients, influencing enterprise IT strategy and digital transformation agendas.

Senior Technical Architect, ServiceNow

Support Engineer

• Collaborate with cross-functional teams to align objectives, share progress, and ensure smooth project delivery
• Plan, coordinate, and execute testing activities to validate system functionality and performance
• Prepare and maintain project documentation and artifacts, ensuring accuracy and completeness
• Design and deliver effective training materials and conduct engaging training sessions for diverse audiences
• Perform quality reviews of documentation to identify areas for improvement and implement enhancements
• Lead and facilitate project meetings to drive alignment, decision-making, and next steps
• Contribute to the development and implementation of organizational change management strategies to support adoption and success
• Schedule, coordinate, and deliver engaging Live Fire demonstrations for ServiceNow modules to showcase functionality and best practices
• Identify and recommend relevant ServiceNow training materials and sessions to meet team learning needs
• Proactively address and resolve roadblocks encountered during train-the-trainer sessions to ensure successful knowledge transfer
• Maintain and update existing system guides to reflect current processes and features
• Develop new, high-quality training materials tailored to user roles and project requirements
• Partner with the communications team to develop and refine documentation that supports project goals and user adoption
• Offer UI/UX recommendations to enhance usability, accessibility, and overall user experience
• (Nice to have) Collaborate with the client to plan and facilitate pilot sessions, gathering, organizing, and integrating feedback into solution improvements

Senior Technical Architect, ServiceNow

ServiceNow Technical Analyst