Senior AVP – Settlements Business Analyst / Project Manager
Wells Fargo
SDLC
ServiceNow Technical Analyst
Bravium Consulting Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SDLCServiceNow
About the role
- Collaborate with cross-functional teams to align objectives, share progress, and ensure smooth project delivery
- Plan, coordinate, and execute testing activities to validate system functionality and performance
- Prepare and maintain project documentation and artifacts, ensuring accuracy and completeness
- Design and deliver effective training materials and conduct engaging training sessions for diverse audiences
- Perform quality reviews of documentation to identify areas for improvement and implement enhancements
- Lead and facilitate project meetings to drive alignment, decision-making, and next steps
- Contribute to the development and implementation of organizational change management strategies to support adoption and success
- Schedule, coordinate, and deliver engaging Live Fire demonstrations for ServiceNow modules to showcase functionality and best practices
- Identify and recommend relevant ServiceNow training materials and sessions to meet team learning needs
- Proactively address and resolve roadblocks encountered during train-the-trainer sessions to ensure successful knowledge transfer
- Maintain and update existing system guides to reflect current processes and features
- Develop new, high-quality training materials tailored to user roles and project requirements
- Partner with the communications team to develop and refine documentation that supports project goals and user adoption
- Offer UI/UX recommendations to enhance usability, accessibility, and overall user experience
- (Nice to have) Collaborate with the client to plan and facilitate pilot sessions, gathering, organizing, and integrating feedback into solution improvements
Requirements
- 5 years of professional experience with a minimum 2 years specific to ServiceNow
- Able to obtain a Public Trust clearance
- US citizen
- Bachelors degree in Business, Information Systems, Computer Science, or equivalent combination of education and experience
- Worked within Agile environments, contributing to sprint planning, daily stand-ups, and iterative delivery
- Produced clear, concise written documentation and delivered effective verbal communications to technical and non-technical audiences
- Analyzed and documented business processes, translating them into actionable technical specifications
- Resolved complex issues through strong problem-solving and analytical skills, with a focus on accuracy and detail
- Collaborated with stakeholders at all organizational levels to align objectives and deliver value
- Maintained a client-focused approach, fostering trust and building long-term relationships
- Applied working knowledge of SDLC concepts to guide projects from initiation through successful implementation
