Braven

Associate Director, Program Success

Braven

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $69,000 - $86,200 per year

Job Level

Senior

About the role

  • Supervise and support a pool of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles.
  • Collaborate with Program Facilitators and Director, Academic Success, to implement volunteer support and accountability structures, including coaching for underperforming LCs.
  • Co-design and lead grader training cycles and communities of practice (regular peer learning groups) to ensure grading consistency and alignment with the University of Mount Saint Vincent standards.
  • Provide escalation support and intervention for Graders struggling to meet expectations and coordinate closely with others to ensure high-support LCs get what they need to influence student outcomes in the course
  • Ensure rubric adherence and grading turnaround times are met across all sites and sections.
  • Implement periodic audits of feedback quality and ensure clarity and alignment with learning objectives.
  • Manage grading performance dashboards and share trends and insights with the Central Delivery leadership team.
  • Support struggling students through a tiered academic intervention framework, including direct student engagement, communications, and supports, tracking, working with higher education partner intervention systems and contacts
  • Partner with the Director, Academic Success and Centralized Delivery of the Accelerator teammates to maintain a high-quality, joyful volunteer experience through consistent communication, resources, and recognition.
  • Track volunteer engagement, issues, and performance in systems like Salesforce and escalate to the appropriate teammates when interventions are needed.
  • Lead targeted coaching sessions for struggling LCs and contribute to onboarding and training.
  • Partner with cross-functional CDA teammates to build and refine scalable systems that support grader and volunteer success.
  • Share insights from grading and LC data to inform product, training, and course design improvements.
  • Document and socialize best practices, participating actively in Braven’s knowledge-sharing ecosystem.

Requirements

  • Bachelor's Degree
  • Proven ability to analyze academic data to identify trends and proactively address student learning needs through direct intervention or by delegating tasks.
  • At least 3 years of work experience in a related field
  • Demonstrated empathy and effectiveness in working directly with secondary or college-level students from diverse backgrounds, particularly in moments of academic struggle or stress.
  • Experience managing and supporting part-time staff or volunteers, including the ability to delegate effectively and provide clear, constructive feedback.
  • Strong interpersonal and coaching skills, with the ability to support and mentor volunteers and facilitators, including those with significantly more experience or seniority.
  • Exceptional customer service skills, with the ability to communicate clearly, patiently, and professionally with students, staff, and volunteers.
  • Excellent organizational and analytical skills with the ability to create, operationalize, and manage project plans, meeting milestones and deadlines, and a focus on using data and metrics to drive decisions and measure performance
  • Excellent relationship builder with the ability to find common ground, build consensus, and strengthen collaboration among diverse stakeholders. You exemplify a customer service mindset.
  • Comfort with a high level of ambiguity and the ability and desire to work in an ambiguous environment
  • Comfort using collaboration and data tools like Google Suite, Salesforce, Slack, and Jira (or similar systems)
  • Demonstrated commitment to building strong and welcoming cultures that help to develop others.
  • Exemplification of Braven’s core values
  • Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population
  • Ability to work in-person in New York City (NYC) at least 3 days per week
  • Travel up to 1-2 times per quarter across Braven’s higher education partners and for Braven team gatherings
  • Ability to work an adjusted schedule to support the facilitation of weekly programming up to 3 evenings per week and 1-2 weekends per semester
  • Reliable and consistent access to transportation to commute to and from the office and partner campuses as needed
  • Authorized to work in the U.S.
  • Braven doesn’t offer employment visa sponsorship
Benefits
  • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
  • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
  • Coverage of 85% of the health insurance premium for employee and dependents
  • A one-month paid sabbatical after 4 years on staff
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproject managementacademic interventiongrading consistencyquality assurancefeedback cyclesperformance trackingrubric adherencecoachingtraining design
Soft Skills
interpersonal skillsempathycustomer serviceorganizational skillsanalytical skillsrelationship buildingcommunication skillsmentoringcollaborationadaptability
Certifications
Bachelor's Degree