Braven

Operations

• Maintain and monitor progress on the Systems team roadmap, highlighting high-level initiatives and their alignment with Braven’s strategic goals.
• Provide dedicated leadership within the Systems team to drive internal processes, optimize workflows, and enhance operational efficiency.
• Track and report on key performance indicators (KPIs) for the Systems team, gathering and presenting routine data on operational efficiency, project health, and ticket resolution times.
• Assist in managing the annual planning and budget processes for the Systems function, coordinating data collection and documentation from department leads.
• Design and execute a process of cyclical reporting on Systems operations for central leaders, external partners, and the broader organization.
• Support operational governance and team culture by organizing, planning, and preparing materials for Systems-wide meetings, retreats, and cross-functional check-ins to drive alignment and clarity.
• Manage the Systems-wide calendar and communications flow to ensure all departments (IT, Engineering, Salesforce, Digital Product) are informed of priorities, projects, and deadlines.
• Act as the central bridge across Systems departments, identifying dependencies, resource conflicts, and alignment opportunities, and proactively resolving them in partnership with department leaders.
• Maintain and update internal process documentation and resources for the Systems team and its stakeholders.
• Lead the onboarding and offboarding process for Systems team members, ensuring all technical and operational needs are met.
• Act as a trusted liaison for the Systems function, translating priorities and operational realities across the organization and reporting on Systems operations to central leaders, external partners, and the broader organization.
• Serve as the central bridge across Systems departments, identifying dependencies, resource conflicts, and alignment opportunities, and resolving them in partnership with department leaders.
• Lead and facilitate Systems Team meetings and retreats, including monthly team meetings and cross-functional check-ins, ensuring alignment, clarity, and connection to Braven’s mission and vision.

Associate Director, Systems Operations

Communications

• Design and own Braven’s national post-Accelerator Fellow engagement strategy, setting direction and standards for how we engage Fellows through graduation using scalable, data-informed approaches.
• Shift Braven’s Fellow communications from primarily informational to engagement-driven, ensuring messaging and content drive participation in high-impact behaviors tied to career outcomes.
• Partner closely with Career Communities Directors to ensure communications drive Fellow participation in industry-specific and pathway-specific programming, including graduate school and service year pathways.
• Own the Fellow engagement strategy for the MyBraven platform, driving adoption, usage, and sustained participation while contributing insights to platform optimization decisions.
• Establish and monitor engagement metrics that are explicitly connected to Fellow outcomes (e.g., internship attainment, interview readiness, strong first opportunity), ensuring strategy drives results—not just activity.
• Lead cross-functional alignment and decision-making across Program Operations, Product, Systems, and Marketing to ensure engagement efforts operate as a cohesive national system.
• Determine the most effective channels and formats (e.g., platform content, social media, email, text) for engaging post-Accelerator Fellows based on data and Fellow behavior.
• Build feedback loops and continuous improvement mechanisms to refine engagement strategies based on performance, Fellow input, and outcomes data.
• Design and lead Braven’s social media engagement strategy for post-Accelerator Fellows, positioning social platforms as a key channel for education, skill-building, and motivation—not just brand awareness.
• Partner with Communications & Marketing to align Fellow-facing social content with Braven’s broader brand strategy while clearly differentiating goals, audiences, and success metrics.
• Define and evolve national vs. regional social media strategies to ensure consistency, relevance, and scalability across markets.
• Research, test, and implement best practices from high-engagement, student-centered and early-career social accounts to increase reach, participation, and impact.
• Use social media as an extension of Braven’s career education model—reinforcing key mindsets, skills, deadlines, and opportunities that support Fellows’ progress toward internships and strong first opportunities.
• Establish clear metrics for social engagement that connect to downstream behaviors and outcomes, and iterate strategy accordingly.
• Lead significant cross-functional initiatives and change management efforts, influencing stakeholders without direct authority to drive adoption of new engagement strategies and systems.
• Serve as a thought partner and advisor to senior leaders on post-Accelerator Fellow engagement, participation trends, and risks to outcomes.
• Lead and laterally manage regional staff, contractors, and student ambassadors, contributing to Fellow engagement and social content execution.
• Prepare to take on direct people management responsibilities (e.g., interns or future FTEs) as the function scales.
• Represent Braven internally and externally as a leader in postsecondary student engagement and career-focused community building.

Associate Director, Fellow Engagement and Communications

Director

• Develop vision and strategy to support Fellows in securing internships and strong post-college career outcomes
• Manage progress-to-goals tracking/reporting for student internship/job attainment
• Manage and analyze student-level and program data for support interventions
• Lead the annual Jobs Campaign for strong post-college opportunities
• Provide strategic 1:1 career coaching for Fellows
• Build relationships at Kean University to understand opportunities for referrals
• Leverage connections with Employer Partners to source opportunities
• Develop and implement a strategy to build a regional Fellow community
• Create, plan, and execute events for Fellows
• Collaborate with the Career Communities team for skills development workshops
• Facilitate quarterly Employer Partner meetings for employment opportunities
• Attend Learning Labs for Fellow engagement and potential facilitation
• Manage a Workforce Development intern and/or coordinator
• Source Fellows for internships
• Support selections for Braven publications and events
• Collaborate across teams to reach Braven’s ambition
• Other duties as assigned

Associate Director, Workforce Strategy

• Partner with the ED and Braven’s central development team to shape and execute the New York region’s strategy, including revenue targets, growth plans, partnership prioritization, and brand representation.
• Track progress toward revenue goals and pipeline development; create and project-manage quarterly action plans and adjust based on outcomes.
• Own a portfolio of philanthropic relationships, including cultivation, stewardship, meeting prep, and follow-up.
• Partner with the ED to strategically steward key relationships, own meeting preparation and follow-up, collaborate with Braven’s development team to identify and cultivate new prospects, and develop individualized cultivation plans for priority relationships.
• Review grant applications and reports, supporting the central development team in timely, high-quality submissions.
• Attend local events to expand Braven’s brand and networks.
• Monitor developments in the New York region’s higher education partnership expansion.
• Partner with the ED to shape and execute the New York City region’s Employer Partnership (EP) strategy for revenue, volunteer, and program opportunities: identifying prospects, building pipelines, and creating engagement plans.
• Manage 15-20 local employer partnerships, including volunteer, stakeholder engagement, and co-hosting events.
• Support the central EP team with national partnerships that have a New York presence, joining or representing the ED when needed.
• Support in-person EP-related events.
• Create monthly and quarterly action plans across workstreams to achieve shared goals, adjusting course as needed.
• Lead regional communications, brand opportunities, and campaigns in partnership with the central communication team, including: Jobs Report, Impact Report, Holiday Campaign, ED’s media and speaking engagements, and social media strategy and content.
• Plan and execute external affairs-focused events (ie: site visits, lunch-and-learns, treks, jobs/impact report events, development/brand events).
• Maintain accurate stakeholder information in systems (Salesforce, Asana/Jira, Confluence).
• Ensure strong preparation and follow-up for all internal meetings.
• Attend key program events to ensure alignment between the NYC program team and the external affairs team.
• Manage a portfolio of community influencers, including champion Fellows and volunteers and prepare them to represent Braven to external audiences.
• Support the ED and Head of Policy on local policy initiatives, public funding applications, and the partnership with a lobbyist firm.
• Manage an external affairs intern.
• Support ED in recruiting and cultivating New York board members: identifying and vetting board prospects, partnering with the central team on briefs, developing cultivation and engagement plans.
• Prepare the ED for 1:1 board meetings/engagements, including meeting materials and follow-up.
• Project manage board meetings: draft management memo, run-of-show, deck, pre- and post-meeting communication; note-taking during meetings.
• Perform other duties as assigned.

Director, External Affairs

• Create and implement annual internal communications plan and strategies, including support for general org-wide initiatives, alongside the People & Operations team and Braven’s Alignment team.
• Create, distribute, and maintain an org-wide calendar
• Creating the strategy and supporting content creation for national campaigns, like Black History Month, spotlights honoring the work & lived experiences of our extraordinary staff, open enrollment announcements, etc.
• Assess and set guidance for communications norms and platforms (e.g. Slack, email, Google Hub) for communicating internally that is aligned to Braven culture as the org continues to scale
• Lead trainings on relevant tools, processes, and etiquette (e.g. office hours)
• Use quantitative and qualitative insights to assess efficacy of strategies and adjust tactics as needed
• Experiment with new, creative ways to reach staff with news and information, and drive their engagement in prioritized company initiatives and information.
• Develop and drive communications around updates, campaigns, and change management that engage, inspire and align employees);
• Write, manage and implement strategic employee communications around various topics, including company strategy, campaigns, priorities and announcements, to ensure high-quality, effective and consistent delivery of key messages and information with a consistent tone (e.g. newsletter, Slack updates, memos, All-team call)
• Manage applicable programming for remote and in-person company-wide meetings (including biweekly All Team Calls), which includes scheduling, creating agendas and decks, developing messaging, preparing facilitators and overseeing meeting logistics
• Project manage internal newsletter content and governance, which includes proactively working with content owners, collecting and distributing updates, moderating posts, and managing processes
• Develop and manage email signatures for staff to mark certain events
• Keep a pulse on the latest best practices in communications and implement learnings into their work
• Other duties as assigned

Associate Director, Internal Communications

Program Manager

• Lead central operations for programming outside of the Accelerator (40%)
• Lead planning and execution of national programs, including one or more of the following programs:
• Designing and leading onboarding processes for Fellows to join Braven’s Career Communities, an initiative that provides industry-specific support to Fellows
• Designing and project managing in-person and virtual event operations for Braven’s Career Communities, Ready to Launch Bootcamps, and other Post-Accelerator events
• Leading operations for Braven’s Professional Mentor Program, ensuring operational excellence in mentee recruitment, matching, and program execution
• Leading operations for Braven’s Job Opportunity and Talent Referral initiatives
• Implement new Post-Accelerator strategies nationwide, collaborating with regions to secure strong first opportunities for Fellows.
• Laterally coordinate and provide accountability for regional and national team members who support program execution outside of the Accelerator
• Manage and improve how we track and display program metrics so that cross-functional and cross-regional teams can track progress-to-goals
• Analyze weekly Post-Accelerator data to identify program strengths and improvement opportunities
• Observe programming on a biweekly basis to provide feedback
• Serve as a critical contributor to Braven projects (35%)
• Serve as a project contributor and consultant on Braven’s relevant cross-functional project teams, building out new operational systems to support scale and delivering on business-as-usual work, including:
• Developing and improving key standard operating procedures and systems, including, but not limited to, case management, mentor/mentee matching, attendance management, and event management
• Designing and sending targeted communications in alignment with the Post-Accelerator communications strategies
• Other deliverables to support smooth program launch and execution, as assigned
• Support Post-Accelerator onboarding, training, and knowledge management (10%)
• Onboard new teammates with significant Post-Accelerator touchpoints (including regional program managers and central staff) to Post-Accelerator strategies and initiatives
• Design and deliver internal training sessions to support smooth Post-Accelerator execution
• Update and maintain program operations documentation and resources
• Create and iterate on central resources to make Post-Accelerator execution easier
• Update and maintain the Post-Accelerator portion of Braven’s internal wiki
• Manage 1-2 part-time student interns (15%)
• Onboard and set clear expectations for intern work streams
• Provide support and feedback for successful integration into the team and completion of work

Associate Director – Program Operations

• Supervise and support a pool of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles.
• Collaborate with Program Facilitators and Manager, Academic Success, to implement volunteer support and accountability structures, including coaching for underperforming LCs.
• Co-design and lead grader training cycles and communities of practice (regular peer learning groups) to ensure grading consistency and alignment with Higher Education Partnerships standards.
• Provide escalation support and intervention for Graders struggling to meet expectations and coordinate closely with others to ensure high-support LCs get what they need to influence student outcomes in the course
• Ensure rubric adherence and grading turnaround times are met across all sites and sections.
• Implement periodic audits of feedback quality and ensure clarity and alignment to learning objectives.
• Manage grading performance dashboards and share trends and insights with the Central Delivery Accelerator (CDA) leadership team.
• Support struggling students through a tiered academic intervention framework, including direct student engagement, communications, and supports, tracking, working with higher education partner intervention systems, and contacts
• Partner with the Manager, Academic Success and Centralized Delivery of the Accelerator teammates to maintain a high-quality, joyful volunteer experience through consistent communication, resources, and recognition.
• Track volunteer engagement, issues, and performance in systems like Salesforce, escalating to appropriate teammates when interventions are needed.
• Lead targeted coaching sessions for struggling LCs and contribute to onboarding and training.
• Partner with cross-functional CDA teammates to build and refine scalable systems that support grader and volunteer success.
• Share insights from grading and LC data to inform product, training, and course design improvements.
• Document and socialize best practices, participating actively in Braven’s knowledge-sharing ecosystem.