Brault

Patient Access Specialist

• This position is responsible for reviewing, verifying, and filling in missing registration/insurance information on encounters received electronically.
• Manages multiple client accounts according to assigned volume and established productivity expectations.
• Routinely monitors and reports low volumes, missing dates of service, and encounters lacking required insurance or payer information.
• Uses the RICA coding application and AthenaIDX to update and correct demographic records based on hospital/client data.
• Conducts necessary verification checks and assigns accurate payer information to support timely billing.
• Takes ownership of Level 2 escalations from the offshore team.
• Processes work within 2 business days from the date the work became available.
• Completes daily production records accurately and on time.
• Communicates any deviations from established workflows and escalates issues that impact daily submission or month-end close.
• Consistently communicates with others with respect, kindness, and understanding.
• Collaborates with internal teams (Billing, Coding, Enrollment, EDI, Leadership) when clarification or cross-departmental support is required.
• Participates in ongoing training, updates, and process improvements.

Project Manager

• Lead project kick-offs by coordinating all necessary members and vendors to initiate a project.
• Coordinate with cross discipline team members and vendors to ensure that all parties are on track with project requirements, deadlines, and schedules.
• Collects, Creates, and Maintains vital project information including responsibilities of project team members, project documentation, and completion of project goals.
• Deliver all services to clients, colleagues, vendors, and Company stakeholders fully consistent with the Brault Foundational Vision and Values.
• Exemplifies these principles in all actions and activities as a valued member of the Brault team.
• Collect necessary information to start projects
• Identify goals and requirements of each assigned project
• Create and manage documentation and reports for each assigned project
• Assist with maintaining project timeframes and objectives
• Responsible for interdepartmental communication among project team members
• Track, forecast, and report on project progress including metrics and challenges
• Escalate and alert management of any unresolved issues
• Establish and maintain working relationships with vendor partners and internal team members
• Meet with management once per week
• Assist management and/or other project coordinators as needed

Patient Access Specialist

Project Coordinator