Brault

Operations

• Implements and communicates operational initiatives to improve the efficiency of Banking, Bank Reconciliation and Payment Posting Departments
• Manages planning, organization, and evaluation of all Banking and Payment Posting processes
• Manages team to maintain Service Level Agreements and Reports weekly to the Vice President, Post-bill Operations on all activity for the period
• Carries out responsibilities in accordance with Brault policies and procedures, applicable regulations, including HIPAA and Labor regulations
• Works with HR to recruit and selects personnel to fill positions within the Departments; orientates, trains, and mentors employees
• Sets, communicates, monitors, and evaluates expectations for departmental performance; disciplines staff and completes annual performance evaluations
• Ensures staff are cross trained as appropriate to provide backup and relief; provides contingency planning to avoid workflow delays
• Uses rigorous logic and methods to solve difficult problems and presents as role model for conflict management and resolution
• Implements, maintains, and reports on Key Indicator and Service Level Agreements; designs quality measures and performs quality/productivity audits
• Consistently communicates with respect; responds appropriately to requests for information or assistance and directs requestors to appropriate business unit
• Attends all required meetings and performs other duties as assigned by Brault leadership

Manager, Payment Posting and Banking Operations

Accounts Receivable

• Assist Manager of A/R in monitoring performance and productivity against established benchmarks
• Take action to address and/or resolve problems, including bringing attendance or productivity issues to the attention of management
• Ensure staff is cross-trained to provide backup coverage
• Reviews accounts and submission of claims per deadlines

Manager, Payment Posting and Banking Operations

Accounts Receivable Lead