Branding Science Group

Operations

• Serve as the primary point of contact for US or EU teams, coordinating project tasks and ensuring timely delivery of client deliverables.
• Lead, train, and mentor a team of Senior Operations Executives and Operations Executives to maximise their potential and drive excellence, accountability, and continuous improvement.
• Oversee the development, review, and quality control of project-related administrative outputs, including screeners, discussion guides, project documents, analysis plans, report setup, and compliance forms.
• Optimise work allocation to ensure efficient resource utilization and support business objectives.
• Conduct training sessions, performance appraisals, coaching sessions, and ongoing competency development for team members.
• Learn and utilise project management software to track and monitor project progress, ensuring alignment with timelines and objectives.
• Independently handle your own set of projects (typically 1-2), ensuring high-quality execution while balancing management responsibilities.
• Collaborate with leadership on process improvements, operational initiatives, and cross-market collaboration.

Operations Manager

• Manage diaries, schedules, and fieldwork logistics to support smooth project delivery.
• Assist in developing and executing project-related administrative tasks, including screeners, discussion guides, questionnaires, project documents, and compliance forms.
• Support the setup and quality control of project materials (e.g., analysis plans, report templates, other documentation).
• Collaborate closely with the Operations Manager and Senior Operations Executive to ensure tasks are completed accurately and efficiently.
• Learn and utilise project management software to track, manage, streamline project workflows.