Bragg

IT Support

• Provide timely and effective technical support to our employees via ticketing system, email, chat, and in-person/remote sessions
• Log and track IT issues, ensuring proper documentation and timely resolution
• Install and maintain IT equipment and software, supporting employees and office needs
• Configure and manage systems across Windows, Apple, and Linux platforms for security and efficiency
• Contribute to internal IT projects, such as system upgrades, office expansions, and the implementation of new technologies
• Create and maintain clear, user-friendly documentation and knowledge base articles for common issues and procedures
• Manage IT inventory, including hardware and software licenses

IT Support Specialist

Systems Engineer

• Design, build, and maintain our core infrastructure across virtual, private, and public cloud environments
• Administer and optimize our Linux systems for maximum performance, reliability, and security
• Develop automation tools and scripts to streamline operations, reduce manual errors, and improve the customer experience
• Implement and improve monitoring and alerting systems to ensure proactive issue detection and resolution
• Respond to and resolve infrastructure incidents, problems, and service requests within defined SLAs
• Configure and manage key infrastructure services, including web servers and proxies like Nginx, Apache, and HAProxy

IT Support Specialist

System Engineer – Linux