Bragg

Account Manager

• Serve as the primary point of contact for commercial support, assisting highly strategic customers both before and after launch.
• Create and oversee detailed account plans to drive specific business objectives and meet KPIs.
• Identify opportunities and develop strategies to increase revenue and margins from customers, including tailored commercial incentives, promotional campaigns, and effective upselling of content and products.
• Collaborate with both customers and internal teams to triage and raise software issues.
• Build and maintain strong, long-term relationships with customers while spotting and pursuing new business development opportunities.
• Monitor operator performance closely by regularly reviewing key KPIs such as revenue, game positioning, and promotional efforts.
• Be the gate keeper for all product / game launches, upgrades as well as all legal, contractual and Compliance matters associated with your customer.
• Support the Sales team with commercial activities, including onboarding new operators, securing contracts, and other necessary initiatives.
• Address daily queries and resolve commercial issues raised by operators promptly and effectively.
• Act as the main liaison for operators on all day-to-day commercial matters, fostering lasting relationships and taking full ownership of the customer experience - own the Customer.
• Forecast and track key account metrics with accuracy to support business goals.
• Maintain working knowledge of competitors and industry trends.
• Contribute new ideas on how to improve the Bragg offering; pro-actively improving and sharing knowledge of industry competitors and customers, news, changes and developments across the team.
• Identify solutions and improve processes to reduce support costs.
• It is essential to use CRM daily in your day-to-day customer management.