BR Mania

Consultant

• Coordinate the opening of new stores, ensuring compliance with franchise standards and guidelines
• Manage the implementation schedule, working in a hybrid model (remote and on-site) to ensure deadlines are met
• Provide consultative support to franchisees throughout the implementation process
• Liaise with internal departments and external suppliers to ensure efficient progress of processes
• Perform data analysis and prepare management reports to monitor performance and support decision-making

Convenience Store Implementation Consultant

Operations

• Responsible for structuring and delivering in-person training for store managers and store associates.
• Continuous development of remote training for the franchise network, focused on customer service and store execution.
• Support to the Implementation and Company-Owned Operations teams in defining and updating specific trainings.
• Guardian of the customer service and store execution standards across BR Mania stores.
• Planning and conducting Mystery Shopper research and Store Execution Audits in active network stores through a specialized vendor.
• Performing analyses of Operational Excellence indicators and defining proposals to drive engagement, adherence, and business profitability.

Convenience Store Implementation Consultant

Senior Operational Excellence Analyst – Training & Mystery Shopper