BPOD

Digital Marketing

• Apoyar la gestión de redes sociales B2B, especialmente LinkedIn
• Crear y organizar parrillas de contenido multi-marca
• Realizar las publicaciones de las parrillas de contenido
• Diseñar piezas gráficas simples en Canva o Adobe Suite
• Apoyar la ejecución y seguimiento de campañas digitales
• Trabajar de forma colaborativa con equipos regionales
• Contribuir a iniciativas de storytelling alineadas a la marca BPOD

Digital Marketing Assistant

Operations

• Generate and maintain reports and dashboards in Salesforce and Power BI.
• Analyze commercial and financial data to provide insights and support business decision-making.
• Process and track commercial orders within Salesforce.
• Ensure data quality, consistency, and reporting accuracy.
• Identify opportunities for process, tools, and data visualization improvements.
• Collaborate with commercial teams and internal stakeholders to optimize operations.

Sales Operations

Customer Success Manager

• Create and manage automated onboarding journeys (emails, videos, tutorials, webinars) to ensure smooth product adoption.
• Execute playbooks aligned to lifecycle stages (Onboarding, Adoption, Renewal & Expansion, Loyalty) with a digital-first engagement approach.
• Continuously segment accounts based on ARR, risk level, and upsell potential to ensure targeted engagement and prioritization.
• Monitor product usage and adoption to detect early risk signals or identify upsell opportunities, feeding these insights into proactive playbooks.
• Manage communications through predefined emails and other channels to ensure consistency and proactive engagement.
• Support automated renewal workflows and identify expansion opportunities through usage data and adoption trends.
• Run NPS and CSAT campaigns, as well as other types of surveys, triggering automated follow-ups and loyalty actions.
• Maintain and promote self-service resources and customer communities to reduce reliance on direct support.
• Deliver regular reports and dashboards with adoption, engagement, and renewal metrics.

Digital Customer Success

Sales

• Support the design and ongoing enhancement of sales incentive and variable compensation plans, identifying opportunities to optimize models and align incentives with business strategy and market practices.
• Manage the administration and governance of commission processes, including auditing and validating calculations to ensure accuracy, consistency, and compliance with defined plans.
• Analyze sales and financial data to generate insights and recommendations that support business decision-making.
• Develop and maintain reports and dashboards, providing visibility into sales performance, incentive effectiveness, and key business metrics.
• Identify opportunities for process improvement across tools, reporting, and data management to enhance scalability, accuracy, and operational efficiency.

Sales Compensation Analyst

Marketing

• Develop and manage the LATAM marketing plan, translating global direction into impactful regional initiatives.
• Partner with the LATAM General Manager to ensure the marketing strategy supports overall business objectives.
• Set priorities and program mix (events, digital, partner marketing, demand generation) in collaboration with corporate and local stakeholders.
• Manage the regional marketing budget, ensuring efficient allocation of resources and measurable ROI.
• Provide strategic guidance to execution teams, agencies, and partners, ensuring alignment and consistency across programs.
• Monitor market and competitor trends to anticipate changes, refine strategy, and maximize business impact.
• Contribute to the demand generation strategy by connecting marketing efforts directly to pipeline growth.

LATAM Marketing Manager

Account Manager

• Develop sales strategies and execute plans to meet established targets.
• Build strong relationships with decision-makers at current and prospective clients, responding to requests for information, proposals, and quotes.
• Deliver sales presentations and address customer concerns promptly and courteously.
• Participate in product trade shows, utility-sponsored events, and industry association gatherings to maintain mutually beneficial business relationships.
• Present detailed reports to the Sales Director and other stakeholders as required.
• Other duties as assigned.

Recruitment

• Lead end-to-end recruitment processes across Latam, for mid- and high-complexity positions
• Align recruitment strategies with leaders and stakeholders
• Act as a consultative recruiter, deeply understanding the needs of the business and technology vendors
• Develop and execute proactive sourcing and active hunting strategies
• Map and engage potential candidates for the Talent Pool
• Contribute to continuous improvements in Talent Acquisition processes by providing strategic insights to ensure BPOD’s recruitment is a continuously evolving process
• Analyze recruitment metrics (time-to-fill, quality, funnel, conversion rates)
• Support employer branding, diversity, and inclusion initiatives
• Support the Employer Branding team with strategic insights and recommendations related to Recruitment and Selection
• Participate in training related to sourcing and recruitment
• Develop strategic relationships with technology-focused educational institutions in Mexico/ Latam

Senior Recruiter

• Conduct onboarding calls and align success objectives with the customers business goals.
• Build and manage individualized Success Plans with measurable milestones inside the CS platform.
• Execute lifecycle playbooks (Onboarding, Adoption, Renewal & Expansion, Loyalty) using a mix of automated cadences and human touchpoints.
• Continuously segment accounts by ARR, risk exposure and upsell potential to prioritize outreach.
• Track product usage and adoption signals to identify risks and expansion triggers, activating appropriate playbooks.
• Perform structured checkins to validate progress, adoption and business alignment.
• Present adoption insights, value delivered and next step recommendations to customers.
• Trigger renewal motions and identify upsell opportunities based on usage, maturity and goals.
• Run NPS and CSAT cycles with follow-up plans based on customer sentiment.
• Deliver regular reports and dashboards with adoption, engagement, risk, expansion and renewal metrics.

Manager

• Develop and implement channel strategies to achieve assigned sales targets.
• Identify, recruit, and onboard new partners within the designated territory.
• Maintain all required sales certifications and ensure compliance with partner program requirements.
• Implement training and performance measurement programs, providing analysis and recommendations for improvement.
• Build and maintain strong, ongoing communication with partners to strengthen collaboration.
• Create and manage sales forecasts and pipelines, identifying new business opportunities.
• Lead and coordinate special channel-related projects as needed.
• Drive joint marketing and sales initiatives with partners to generate qualified leads.
• Prepare and deliver customer presentations; represent the company at sales and partner events.

Digital Marketing Assistant

Sales Operations

Digital Customer Success

Sales Compensation Analyst

Sales Compensation Analyst

LATAM Marketing Manager

Account Manager

Senior Recruiter

Customer Success Manager

Senior Channel Manager