BPM LLP

HCM Implementation – Support Consultant

BPM LLP

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $50,000 - $80,000 per year

About the role

  • As an HCM Implementation & Support Consultant, you will lead clients through the design, build, testing, implementation, and ongoing support of their iSolved HCM solution.
  • This is a highly client-facing role requiring strong payroll and HR operations knowledge, HCM systems expertise, and exceptional organizational and communication skills.
  • You’ll serve as a trusted advisor to your clients — guiding them through system configuration, best practices, and process optimization — while ensuring successful go-lives and long-term system adoption.
  • Lead new clients through full-cycle iSolved implementations, ensuring payroll and HR business processes are configured effectively
  • Conduct discovery and needs assessment sessions to gather requirements, advise on best practices, and guide strategic configuration decisions
  • Translate client requirements and configuration decisions into system build specifications
  • Serve as the functional subject matter expert (payroll, HR, benefits, compliance) throughout the implementation lifecycle
  • Plan and manage project timelines, milestones, and deliverables to ensure successful and on-time go-lives
  • Identify risks, dependencies, and issues early — developing workarounds and escalation plans as needed
  • Serve as the client’s primary point of contact for system support
  • Troubleshoot system issues and partner with internal teams to drive resolution
  • Communicate clearly and proactively with clients throughout the support process
  • Deliver system training and prepare clients for post-implementation self-sufficiency
  • Document discovery findings, requirements, configuration decisions, action items, and implementation progress
  • Maintain detailed project documentation and status reporting
  • Contribute to the continuous improvement of BPM’s implementation methodology and client experience
  • Ensure accurate and compliant payroll configuration, including taxes and deductions
  • Provide guidance on payroll compliance, benefits, and HR policies
  • Stay up to date on federal, state, and local payroll regulations
  • Support payroll audits, reconciliations, and testing as part of system implementations

Requirements

  • 5+ years of hands-on HR and payroll operations experience (including payroll tax)
  • Experience in a client-facing consulting or implementation role
  • HCM software implementation experience (iSolved strongly preferred)
  • Strong technical aptitude and ability to quickly learn new systems
  • Excellent communication, organizational, and problem-solving skills
  • High attention to detail with the ability to manage multiple projects at once
  • A collaborative, team-first mindset
  • Passion for delivering an exceptional client experience
  • Bachelor’s degree or equivalent professional experience
  • Fluent in English
  • Willingness to travel occasionally, as needed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HCM implementationpayroll operationssystem configurationprocess optimizationproject managementpayroll compliancebenefits administrationHR policiesdiscovery and needs assessmentsystem troubleshooting
Soft Skills
communicationorganizational skillsproblem-solvingattention to detailcollaborationclient experience focusleadershipadaptabilitytime managementproactive communication
Certifications
Bachelor's degreeHR certification (e.g., PHR, SPHR)Payroll certification (e.g., CPP)HCM software certificationProject management certification (e.g., PMP)Compliance certificationBenefits administration certificationData analysis certificationChange management certificationConsulting certification