BPCS, Comprehensive marketing solutions, ltd.

Program Manager, Field Enablement

BPCS, Comprehensive marketing solutions, ltd.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $95,000 - $120,000 per year

Job Level

Mid-LevelSenior

About the role

  • Demonstrate proficiency in program strategy and execution within the business domain
  • Identify and analyze data to isolate issues, develop solutions, and prioritize opportunities for improvements
  • Plan and manage multiple complex, interdependent projects/programs with concise feedback and communication to all stakeholders
  • Use communications effectively to inform and influence intended audiences and proactively network with stakeholders to advocate for program needs and success
  • Remain flexible to changing priorities, open to new ideas, and maintain strong customer focus
  • Apply technical judgment to drive project delivery, conduct technology reviews, challenge proposals, and build consensus
  • Track, analyze, and make recommendations on budget spend for projects and own metrics to define and support ROI for client initiatives and partnerships
  • Manage client proprietary tools and leverage data insights to ensure clean and accurate transfer of data
  • Build positive, trusting relationships through consistent on-time delivery of commitments and effective communication
  • Track and document integration milestones across partners; maintain internal status logs and readiness trackers to support growth of retail auto-renew mix; build optimal purchase experience benchmarks and field playbook
  • Provide administrative support for recurring syncs, action tracking, and SharePoint content management—ensuring compliance and internal alignment without representing Microsoft externally
  • Perform other related duties as assigned

Requirements

  • 5+ years working with payment processors, payment integration, recurring billing programs, e-commerce teams, digital licenses, and/or telcos
  • Excellent interpersonal, verbal, and written communication skills
  • Excellent Project and process management skills
  • Outstanding, demonstrated organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to build and maintain strong client relationships
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to function well in a high-paced and at times stressful or ambiguous environment
  • Proficient with Microsoft Office Suite or related software; knowledge of PM software a plus
  • Bachelor’s degree in Marketing, Business Management, Communications, or equivalent practical experience (MBA preferred)
  • 5+ years of experience in program management or equivalent role managing independent or cross functional projects
  • Experience working with recurring billing, payments/payment processors, finance, subscriptions, digital licenses, and/or telcos is required
  • Proven ability to manage and lead large scale projects and growth initiatives
  • Experience managing, leading, and supporting robust relationships with internal and external stakeholders