People Services Partner
boxxe
full-time
Posted on:
Location Type: Hybrid
Location: Hemel Hempstead • United Kingdom
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About the role
- Act as a trusted partner to managers and stakeholders, offering clear, practical advice on day‑to‑day people matters and employee relations
- Manage a variety of employee relations cases from start to finish, coaching managers and ensuring fair and consistent outcomes, with support on more complex or high‑risk issues when needed
- Provide guidance to the People Services team on policy interpretation, operational judgement, and employee relations queries
- Help improve and maintain people policies, templates, and ways of working, focusing on simplicity, consistency, and the smart use of automation
- Spot opportunities to simplify, standardise, and improve People Services processes to create a more efficient and scalable function
- Work closely with the Head of People Services to embed strong governance, controls, and compliance across all people processes
- Use people data and trends to highlight risks, opportunities, and areas for continuous improvement
- Partner with the People Partnering team and other stakeholders to ensure a consistent and joined‑up approach to people support across the organisation
- Keep operational impacts (payroll, systems, compliance) in mind when advising managers, ensuring decisions are practical and aligned
- Act as a key point of expertise for right‑to‑work and immigration matters, ensuring compliance and giving clear guidance to managers
- Support people‑focused projects and initiatives that align with business needs and the wider People strategy
Requirements
- Significant experience in a People Services, HR advisory, or HR operations role, with strong exposure to employee relations
- Proven experience managing a range of employee relations matters, with sound judgement and a pragmatic, solution focused approach
- Strong knowledge of UK employment law, with the ability to apply this in a practical and commercially balanced way
- Experience supporting or improving people policies, processes, and ways of working, with a focus on consistency and continuous improvement
- Confidence using HR systems and data, with the ability to identify trends, generate insights, and support data led decision making
- Experience working in environments that require balancing employee experience, operational efficiency, and compliance
- Strong problem solving and operational judgment skills with the ability to interpret policies and procedures and provide clear, practical guidance
- Strong stakeholder management skills, with the ability to build credibility and work effectively with managers and colleagues across the business
- Proactively shares knowledge and supports others, contributing to a collaborative and effective team environment
- High level of attention to detail and ability to manage risk, ensuring accuracy and compliance in all areas of work
- Experience or exposure to right to work or immigration processes would be beneficial
- Experience or exposure to working within a technology, software, or commercial sales environment would be advantageous
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee relationsUK employment lawHR systemsdata analysispolicy interpretationcompliancerisk managementprocess improvementautomationright to work
Soft Skills
problem solvingoperational judgmentstakeholder managementcollaborationattention to detailcoachingadvisory skillscommunicationpragmatic approachcredibility building