Privacy Community Coordinator
DataGrail
Community Manager
BoxCast
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Maine, Missouri, Montana, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Represent RemoteMix in online audio and streaming communities, forums, and social channels
- Build and foster relationships with customers, power users, engineers, and enthusiasts
- Act as the bridge between our users and teams internally to find opportunities to improve customer experience and cultivate communication amongst the pro audio and mixing console communities
- Host and coordinate virtual events such as AMAs, product Q&As, webinars, and technical deep dives
- Serve as the voice of the customer internally, bringing feedback to product and engineering
- Monitor forums to ensure timely and high-quality responses to product questions
- Build partnerships with installers, integrators, and educators
- Develop programs to recognize, reward, and amplify community champions
- Engage with customers on review websites (G2, Capterra, SourceForge, etc.) and ensure their feedback is acknowledged and addressed
- Track and report on community health, growth, and engagement metrics
Requirements
- 3+ years of hands-on experience in community management, customer engagement, or advocacy
- Proven success as a power user on platforms like Reddit, Facebook, Discord and beyond with the ability to turn that expertise into community-building playbooks
- Up-to-date on the latest social media and community-building trends with the curiosity to test new formats and platforms
- Humility to accept feedback and the drive to turn it into actionable improvements
- Familiarity with the pro audio and live streaming spaces (you know your way around mixing consoles, DAWs, or encoders)
- Strong written and verbal communication skills with a customer-first approach
- Sponsorship for work authorization for foreign national candidates is not available for this position.
Benefits
- We offer a comprehensive benefits package including Medical, Vision, and Dental coverage, a generous time-off policy and parental leave policy for birthing and non-birthing parents, and the opportunity to contribute to your 401k plan to support your long-term goals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementcustomer engagementadvocacymixing consolesDAWsencoders
Soft skills
relationship buildingcommunicationfeedback acceptancecuriositycustomer-first approach
