BoxCast

Community Manager

• Represent RemoteMix in online audio and streaming communities, forums, and social channels
• Build and foster relationships with customers, power users, engineers, and enthusiasts
• Act as the bridge between our users and teams internally to find opportunities to improve customer experience and cultivate communication amongst the pro audio and mixing console communities
• Host and coordinate virtual events such as AMAs, product Q&As, webinars, and technical deep dives
• Serve as the voice of the customer internally, bringing feedback to product and engineering
• Monitor forums to ensure timely and high-quality responses to product questions
• Build partnerships with installers, integrators, and educators
• Develop programs to recognize, reward, and amplify community champions
• Engage with customers on review websites (G2, Capterra, SourceForge, etc.) and ensure their feedback is acknowledged and addressed
• Track and report on community health, growth, and engagement metrics