Product Designer

• Articulate a clear experience strategy and user-centered approach grounded in discovery outputs, research, business, and audience needs
• Facilitate discovery activities (workshops, stakeholder interviews, user research, heuristic reviews, audits, competitive reviews) and lead creation of deliverables (personas, journeys, user flows, service blueprints, process flows, use case diagrams, wireframes, prototypes)
• Plan and conduct appropriate user testing methodologies (usability testing, card sorting, content testing, preference testing)
• Advocate for and implement accessibility best practices to ensure people with disabilities can access and effectively utilize websites & products
• Present and articulate design solutions, rationale, and research findings to both technical and non-technical stakeholders
• Mentor and guide junior and mid-level UX designers; provide constructive feedback and foster design excellence
• Work closely with product managers, developers, and other designers to ensure seamless execution and delivery of projects
• Contribute to new business development by participating in client pitches, crafting proposals, and representing the company's UX capabilities
• Promote and enforce information security practices, identify and report security risks, and ensure data protection measures are integrated throughout the information lifecycle

Lead UX Designer

Digital Learning Experience Design Manager

Senior UX Designer

Experience Designer – Commercial Banking

Director of Product Design

UX Design Lead