Senior Enterprise Account Manager
Bounce
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Job Level
About the role
- Own and manage a portfolio of financial services customers, serving as the primary point of contact across the partnership lifecycle.
- Build trusted relationships with executive, operational, and product stakeholders at banks, lenders, and fintech partners.
- Drive retention and revenue growth by identifying expansion opportunities, supporting renewals, and partnering on commercial negotiations.
- Translate customer feedback into actionable insights for Product & Designs teams to help shape future platform capabilities.
- Partner cross-functionally to deliver solutions that meet client needs.
- Lead regular business reviews with customers, aligning on performance, outcomes, and long-term partnership strategy.
- Help design and refine scalable account management processes as Bounce continues to grow.
Requirements
- 7-10 years of experience in account management, customer success, or relationship management within fintech, financial services, SaaS, or enterprise technology
- Experience managing complex client relationships with banks, lenders, fintechs, or other regulated financial institutions, with a strong understanding of how these organizations operate
- A consultative partner who can build credibility quickly, understand customer priorities, and translate needs into actionable solutions
- Demonstrated ability to retain and grow accounts through renewals, upsells, and strategic expansion opportunities while maintaining a high level of customer satisfaction
- A builder mindset with a strong sense of ownership and bias for action - comfortable helping design processes, playbooks, and best practices as the organization scales
- Strong cross-functional collaborator who works effectively to solve customer challenges
- Highly organized, proactive, and motivated by solving problems end-to-end in fast-paced, evolving startup environments
- Interest in financial services, compliance-driven environments, and emerging AI-powered technology platforms
- Proactive problem-solver who has a track record of delivering value and active solutions to partners.
- Deep curiosity about the intersection of finance and technology, and a passion for helping clients modernize legacy processes through innovation.
Benefits
- Competitive salary range
- Comprehensive benefits package
- 401K + 5% Match
- Competitive PTO plan
- Collaborative and innovative hybrid working environment
- Opportunity to grow in your career with a growing company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successrelationship managementconsultative sellingprocess designplaybook developmentstrategic expansionupsellingrenewalscustomer satisfaction
Soft Skills
building credibilitycross-functional collaborationproblem-solvingorganizational skillsproactivitymotivationownershipbias for actioncuriositytrust-building