Botify

Customer Program Manager, Enterprise

Botify

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $90,000 - $110,000 per year

About the role

  • Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders.
  • Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.
  • Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.
  • Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.
  • Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.
  • Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.
  • Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers.
  • Partner with Account Managers to identify and execute growth strategies.
  • Assist in building and implementing internal processes to enhance efficiency in service delivery.

Requirements

  • 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.
  • Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.
  • Experience working with complex enterprise software solutions.
  • Proven ability to facilitate and contribute to complex technical discussions.
  • Interest in SEO; previous experience in the industry is a plus.
Benefits
  • Unlimited Time Off
  • 11 company holidays
  • 16 weeks of parental leave
  • Summer Fridays
  • ClassPass Subscription
  • Team building events and initiatives
  • Flexible work policy
  • Commuter benefits
  • 401k
  • Health and Wellness perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Program ManagementProject ManagementTechnical Customer SuccessImplementation ManagementKPI DevelopmentProduct ImplementationTechnical DiscussionsClient Health MonitoringEngagement PlansEnterprise Software Solutions
Soft Skills
Relationship ManagementStrategic ThinkingCommunicationCollaborationProblem SolvingLeadershipEfficiency ImprovementClient AdvocacyAdaptabilityFacilitation