Botify

Account Manager, Mid-Market

Botify

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $72,000 - $82,000 per year

About the role

  • Build strong relationships with key decision makers within our mid-market accounts, becoming a trusted partner
  • Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives
  • Work closely on a team with our SEO Success Managers and Advantage SEO Consultants to ensure customers are seeing maximum value from the partnership
  • Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line
  • Proactively identify expansion opportunities and confidently run upsell and cross-sell motions (with Sales partnership as needed)
  • Monitor account health, surface risks proactively, and drive cross-functional alignment to remove blockers
  • Lead bi-annual to annual Executive Business Reviews and periodic Customer Success Plans

Requirements

  • 3-5 years of experience in Account Management or a similar client-facing, commercial role in a fast-paced SaaS or digital marketing environment
  • Demonstrated success owning renewal cycles and contributing to (or running) expansion opportunities
  • Strong commercial acumen, including comfort navigating pricing, negotiation dynamics, value drivers, and ROI
  • Clear, confident communicator capable of leading conversations with managers, directors, and senior stakeholders on the client side
  • Authentically passionate about helping our customers to grow their businesses and hit their targets
  • Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy
  • Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships
  • Dependable, honest, and trustworthy in your communication both internally and externally
  • Ambitious; energized by being part of a high-performing, world class team
Benefits
  • Unlimited Time Off
  • 11 company holidays
  • 16 weeks of parental leave
  • Summer Fridays
  • ClassPass Subscription
  • Team building events and initiatives
  • Flexible work policy
  • Commuter benefits
  • 401k
  • Health and Wellness perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementRenewal CyclesExpansion OpportunitiesCommercial AcumenNegotiationValue DriversROI
Soft Skills
Clear CommunicationEmotional IntelligencePersuasivenessDetail-orientedProject ManagementPrioritizationDependabilityTrustworthinessAmbition