BotCrew

Account Manager

• Take ownership of customer accounts immediately following the close of the initial equipment sale.
• Serve as the primary relationship manager for assigned customers.
• Ensure a smooth transition from the sales process to ongoing account support.
• Build strong, trusted relationships with contractors, fleet managers, and project leaders.
• Conduct regular account check-ins to ensure equipment is performing well in the field.
• Address customer concerns and coordinate with service, parts, and support teams when needed.
• Maintain high customer satisfaction and long-term retention.
• Identify opportunities to expand customer fleets across projects, job sites, or divisions.
• Recommend additional equipment, attachments, services, or upgrades based on customer needs.
• Work with internal teams to support expansion opportunities and repeat purchases.
• Monitor customer usage, projects, and upcoming opportunities.
• Anticipate future equipment needs based on project pipelines and fleet utilization.
• Proactively engage customers to support their long-term equipment strategy.
• Partner closely with sales, field teams, service technicians, and parts departments.
• Provide feedback from customers to improve products, services, and support.
• Maintain accurate account records and opportunities in CRM systems.

Business Development Rep

• Identify and prospect construction companies, contractors, subcontractors, and infrastructure firms that require heavy equipment.
• Conduct high-volume outbound outreach (calls, emails, LinkedIn) to generate qualified opportunities.
• Research project pipelines, bid announcements, and construction activity to identify potential customers.
• Qualify prospects based on equipment needs, project timelines, financial capacity, and leasing suitability.
• Own the customer journey all the way to booking a demo.
• Maintain accurate records of prospect interactions, pipeline activity, and deal stages in the CRM.
• Track outreach performance and continuously refine targeting strategies.
• Provide feedback to marketing and sales leadership regarding market trends and customer needs.

Account Manager

Business Development Representative