BotCrew

Account Manager

BotCrew

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Take ownership of customer accounts immediately following the close of the initial equipment sale.
  • Serve as the primary relationship manager for assigned customers.
  • Ensure a smooth transition from the sales process to ongoing account support.
  • Build strong, trusted relationships with contractors, fleet managers, and project leaders.
  • Conduct regular account check-ins to ensure equipment is performing well in the field.
  • Address customer concerns and coordinate with service, parts, and support teams when needed.
  • Maintain high customer satisfaction and long-term retention.
  • Identify opportunities to expand customer fleets across projects, job sites, or divisions.
  • Recommend additional equipment, attachments, services, or upgrades based on customer needs.
  • Work with internal teams to support expansion opportunities and repeat purchases.
  • Monitor customer usage, projects, and upcoming opportunities.
  • Anticipate future equipment needs based on project pipelines and fleet utilization.
  • Proactively engage customers to support their long-term equipment strategy.
  • Partner closely with sales, field teams, service technicians, and parts departments.
  • Provide feedback from customers to improve products, services, and support.
  • Maintain accurate account records and opportunities in CRM systems.

Requirements

  • 3+ years of account management, equipment sales, or construction industry experience
  • Strong relationship-building and communication skills
  • Ability to manage multiple customer accounts effectively
  • Comfortable working directly with contractors and job site personnel
  • Willingness to travel throughout the country (approximately 30–50%) to visit customer job sites, fleet yards, and offices to support account growth and customer success.
  • Bonus Qualifications
  • Experience in construction equipment, heavy machinery, or industrial equipment
  • Background with equipment dealerships, rental companies, or OEM manufacturers
  • Experience using CRM tools such as Pipedrive or HubSpot
  • Understanding of contractor workflows and jobsite operations
Benefits
  • Willingness to travel within the United States to visit customer job sites, offices, and project locations as needed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementequipment salescustomer account supportcustomer usage monitoringproject pipeline anticipationfleet utilization analysis
Soft Skills
relationship buildingcommunicationcustomer satisfactionproblem solvingteam collaborationproactive engagement