Salesforce Application Support Specialist

Botanic Tonics

full-time

Posted on: 9/18/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $70,000 - $80,000 per year

JuniorMid-Level

Elixir

About the role

Provide first-line support for our 200+ remote sales team, ensuring timely and effective resolution of issues
Offer support for our Salesforce Consumer Goods Mobile app, assisting users with functionality and troubleshooting
Utilize Zendesk to manage, track, and resolve support tickets, adhering to established SLAs
Monitor recurring issues and provide feedback to the development team for continuous improvement of the mobile application
Develop and maintain comprehensive documentation, including user guides and FAQs
Create and record training videos to assist users in navigating the Salesforce CG Mobile app and other related tools
Conduct training sessions for the sales team when new features are released, ensuring they are well-equipped to utilize the latest tools and updates

Bachelor's degree in Information Technology, Business Administration, or a related field is preferred
2+ years of experience in a help desk, customer support, or technical support role
1+ years of experience working with Salesforce in an administrative or support capacity
Previous experience in a help desk or application support role, particularly in supporting remote sales teams, is highly desirable
Hands-on experience with Zendesk and Salesforce platforms is a plus
Strong problem-solving skills and a continuous improvement mindset, with the ability to identify trends and suggest enhancements
Excellent communication skills, both written and verbal, with a focus on creating clear and user-friendly documentation and training materials
Experience working within a ticketing system and meeting or exceeding SLA requirements
Self-motivated and able to work independently in a remote environment
Authorization to work lawfully in the United States (application form asks this)