Botanic Tonics

Customer Support

• Provide first-line support for our 200+ remote sales team, ensuring timely and effective resolution of issues
• Offer support for our Salesforce Consumer Goods Mobile app, assisting users with functionality and troubleshooting
• Utilize Zendesk to manage, track, and resolve support tickets, adhering to established SLAs
• Monitor recurring issues and provide feedback to the development team for continuous improvement of the mobile application
• Develop and maintain comprehensive documentation, including user guides and FAQs
• Create and record training videos to assist users in navigating the Salesforce CG Mobile app and other related tools
• Conduct training sessions for the sales team when new features are released, ensuring they are well-equipped to utilize the latest tools and updates

Salesforce Application Support Specialist