Tech Service Engineer Level II – Applications
Bosch
full-time
Posted on:
Location Type: Remote
Location: Oklahoma • United States
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Salary
💰 $85,000 - $107,000 per year
About the role
- Responsible for delivering exceptional technical support and service to clients and internal teams
- Leverage extensive technical expertise and customer-focused approach to resolve complex issues and mentor junior team members
- Drive continuous improvement in service delivery processes
- Diagnose, troubleshoot, and resolve complex technical issues across multiple systems and infrastructure components
- Provide expert-level technical support to clients and internal stakeholders
- Demonstrate expert proficiency in rooftop equipment diagnostics, maintenance, and repair
- Analyze system performance metrics and optimize operational efficiency
- Document technical solutions and maintain detailed records of incidents
- Manage and prioritize service tickets using Salesforce
- Collaborate with teams to implement technical solutions and coordinate with vendors
Requirements
- Minimum 7+ years of hands-on experience in HVAC systems and rooftop equipment installation, maintenance, and repair
- Advanced technical expertise in refrigeration systems, electrical systems, controls, and applications examination
- Demonstrated proficiency in root cause problem analysis and systematic problem resolution methodologies
- Proficiency with Salesforce CRM platform, Microsoft Office Suite, and advanced Excel skills (including pivot tables, VLOOKUP, and data analysis)
- Strong customer service orientation with excellent phone etiquette, communication skills, and customer-centric behaviors
- Comprehensive understanding of rooftop product applications, specifications, and proper installation protocols
- Experience with automation platforms, system integrations, and building management software
- Ability to diagnose and troubleshoot complex technical issues across multiple systems with efficiency and accuracy
- Strong documentation skills with the ability to create clear technical reports, knowledge base articles, and incident records
Benefits
- Health coverage
- 401(k) with generous matching
- Paid time off
- Parental leave
- Comprehensive life and disability protection
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HVAC systemsrooftop equipment installationmaintenancerepairrefrigeration systemselectrical systemsroot cause problem analysissystematic problem resolutiontechnical diagnosticsoperational efficiency optimization
Soft Skills
customer service orientationcommunication skillsmentoringproblem-solvingdocumentation skillscollaborationphone etiquettecustomer-centric behaviorsprioritizationcontinuous improvement