Booth & Partners

Customer Support

• Support patients through live chat, email, and inbound and outbound phone calls with empathy, clarity, and professionalism
• Assist patients with refunds, billing questions, and payment-related inquiries
• Help with patient portal access, navigation, and account issues
• Troubleshoot technical and platform-related concerns
• Address general questions regarding services, subscriptions, and next steps in care
• Communicate clearly and compassionately during sensitive or high-stress patient interactions
• Coordinate with clinical partners and internal teams to resolve issues related to care, medications, or next steps
• Accurately document all patient interactions to ensure continuity of care and proper follow-up
• Identify when issues require escalation and follow established workflows and escalation protocols
• Manage multiple conversations and tools simultaneously in a high-volume, fast-paced environment
• Contribute to ongoing improvements in workflows, documentation, and overall patient experience

Customer Service Representative – Patient Support