Work closely with fast-paced agile software engineering teams, technical writers, designers, and product managers to understand complex technical concepts, gather information and translate them into engaging, user-friendly technical documentation, developer and user guides, API references, release notes, tutorials, and other learning resources
Collaborate cross-functionally and with other writers to collect and address customer feedback in a timely manner
Work on strategic initiatives, content migration, and improvement projects
Contribute to tools, workflows, and processes that make documentation more efficient, collaborative, and scalable
Adapt to a fast-paced, multi-team agile environment with a willingness to manage competing priorities and use agile methods to keep in sync with team priorities and roadmap.

Requirements

5+ years of proven experience writing technical documentation for complex software products in an agile environment
Contributed to multiple shipped products and documented developer & user guides, APIs, reference docs, and release notes for technologies such as AI, cloud, iPaas, SaaS, etc
Experience working with multiple fast-paced software agile Engineering teams, using Jira boards, tracking issues, reviewing epics and code samples, understanding technical tasks, and explaining them in plain language
Outstanding verbal and written skills, technical aptitude, and the ability to research technical concepts, analyze specifications, and communicate them clearly and precisely
Ability to multitask, adapt, prioritize, and collaborate respectfully with Engineering, Product Management, UX, Customer Success,& other cross-functional groups to improve user experience and write content
You know how to work with the following:
Docs-as-code/CI-CD approach for documentation
Markdown
Bitbucket or Github
Basic knowledge of HTML, Python, or JavaScript to work with code snippets and scripts

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical documentationAPI referencesuser guidesrelease notesDocs-as-codeCI-CDMarkdownHTMLPythonJavaScript

Soft Skills

verbal communicationwritten communicationtechnical aptituderesearchanalysismultitaskingadaptabilityprioritizationcollaborationcustomer feedback