Boomer Consulting, Inc.

Client Service Coordinator

Boomer Consulting, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Kansas City • Kansas • Montana • United States

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About the role

  • Support the execution of community strategies in partnership with the Member Experience Strategist
  • Execute and coordinate community member onboarding, offboarding, renewals, and benefit fulfillment
  • Maintain accurate member records across internal systems
  • Prepare and review agendas, presentations, and meeting materials for consistency and quality
  • Coordinate meeting logistics, timelines, and follow-up actions across multiple communities
  • Track and coordinate tasks, deadlines, and deliverables using Asana
  • Coordinate networking events, dinners, and community activities
  • Build, distribute, and analyze evaluations; summarize feedback and action items
  • Track member experience KPIs, including NPS, retention, and engagement insights
  • Support MS Teams communities, responding to questions and sharing information
  • Ensure client and service information is consistent with branding and marketing standards
  • Provide general administrative and logistical support for client service initiatives
  • Execute on speaker logistics, including communications, deadlines, bio and headshot collection, slide submission, and travel coordination
  • Execute attendee communications, including confirmations, pre-event messaging, and special accommodations
  • Coordinate across internal teams to ensure materials, branding, and logistics are ready for delivery
  • Serve as the onsite execution resources during Summit, managing day-of logistics, issue resolution, and event flow
  • Coordinate post-event evaluations, documentation, and follow-up tasks to support continuous improvement
  • Support execution of Summit sponsorships and exhibitor logistics in coordination with Client Service team members
  • Assist with onsite meeting setup, room configuration, and cleanup
  • Coordinate onsite food and beverage for community meetings
  • Provide backup support for other onsite meetings and events as needed
  • Ensure printed materials, name tags, and supplies are prepared and available
  • Receive training on basic AV and technology troubleshooting
  • Serve as backup support for Plaza meeting space inquiries and property tours when the primary coordinator is unavailable
  • Support general onsite logistics to ensure a high-quality client experience

Requirements

  • Bachelor’s Degree in business administration, office administration, or related field, or associate degrees with relevant experience
  • Minimum of 2-3 years of Client Service or administrative assistant experience
  • Experience working with professional service organizations or public accounting a plus
  • Experience supporting meetings, events, or conferences preferred
  • Proficiency in Microsoft Word and PowerPoint is required
  • Proficiency in Google Suite required
  • Proficiency in Asana preferred; experience with other project management systems considered
  • Strong written and verbal communication skills
Benefits
  • Flexible Paid Time Off (Responsible PTO): Recharge when needed without worrying about limits, supporting a healthy work-life balance.
  • Comprehensive Health Insurance: Inclusive of medical, dental, and vision plans to keep you and your family covered.
  • 401(k) with Employer Match: Secure your future with a retirement plan and company contributions to support your savings goals.
  • Technology Kit: State-of-the-art equipment provided to support your productivity, whether remote or on-site.
  • Professional Development Opportunities: Access to training, workshops, and resources to help you grow in your career.
  • Additional Perks: Includes a company-provided cell phone, Costco or Sam's Club membership, company swag, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
event coordinationmember onboardingKPI trackingadministrative supportlogistics managementmeeting preparationevaluation analysiscommunication managementproject management
Soft skills
communication skillsorganizational skillsproblem-solvingteam collaborationattention to detail
Certifications
Bachelor’s DegreeAssociate Degree