Boomer Consulting, Inc.

Client Services Representative

• Support the execution of community strategies in partnership with the Member Experience Strategist
• Execute and coordinate community member onboarding, offboarding, renewals, and benefit fulfillment
• Maintain accurate member records across internal systems
• Prepare and review agendas, presentations, and meeting materials for consistency and quality
• Coordinate meeting logistics, timelines, and follow-up actions across multiple communities
• Track and coordinate tasks, deadlines, and deliverables using Asana
• Coordinate networking events, dinners, and community activities
• Build, distribute, and analyze evaluations; summarize feedback and action items
• Track member experience KPIs, including NPS, retention, and engagement insights
• Support MS Teams communities, responding to questions and sharing information
• Ensure client and service information is consistent with branding and marketing standards
• Provide general administrative and logistical support for client service initiatives
• Execute on speaker logistics, including communications, deadlines, bio and headshot collection, slide submission, and travel coordination
• Execute attendee communications, including confirmations, pre-event messaging, and special accommodations
• Coordinate across internal teams to ensure materials, branding, and logistics are ready for delivery
• Serve as the onsite execution resources during Summit, managing day-of logistics, issue resolution, and event flow
• Coordinate post-event evaluations, documentation, and follow-up tasks to support continuous improvement
• Support execution of Summit sponsorships and exhibitor logistics in coordination with Client Service team members
• Assist with onsite meeting setup, room configuration, and cleanup
• Coordinate onsite food and beverage for community meetings
• Provide backup support for other onsite meetings and events as needed
• Ensure printed materials, name tags, and supplies are prepared and available
• Receive training on basic AV and technology troubleshooting
• Serve as backup support for Plaza meeting space inquiries and property tours when the primary coordinator is unavailable
• Support general onsite logistics to ensure a high-quality client experience

Client Service Coordinator