Booksy

Strategy

• Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
• As a Pricing & Product Strategy Manager you will be part of our Product Strategy team, your purpose will be to act as an internal management consultant, bridging the gap between high-level business goals and actionable product outcomes. You will support leadership by analyzing revenue drivers, conducting market segmentation, and building financial models that help our teams understand exactly which levers to pull to drive growth. You will play a key role in defining our pricing architecture and ensuring our product initiatives align with our strategy to build marketplace liquidity and network effects.

Pricing & Product Strategy Manager

Customer Support

• Your career as a **Global People Support Specialist** at Booksy will give you the unique opportunity to act as the backbone of our People & Culture department. You'll provide essential tier 1 and tier 2 HR support to our global workforce of just over 1000 employees.**
• This is a transformative moment to join the team. You won't just contribute to operational excellence; you'll partner with the Global Head of People Support to design, build, and optimize P&C processes, workflows, and SOPs from the ground up. You'll be instrumental in shaping the Global People Support operating model globally, establishing scalable processes tailored to the European landscape, with a focus on Poland.**
• You'll take the lead in ensuring seamless execution of HR processes, accurate data management, and exceptional employee service. You’ll oversee compliance-driven tasks and support the rollout of global standards while expertly adapting processes to local legislative nuances, especially within the Polish context.
• If you're a driven self-starter with the motivation to grow your career in an environment that's rapidly changing as we scale up globally, then the chances are you'll love it at Booksy.
• You'll own and drive:
• - **Operational Excellence: **You'll manage a broad range of People Operations activities across the employee lifecycle, from onboarding and offboarding to data updates and time-off management.
• - **Compliance and Localisation:** You'll act as the primary operational support for Europe, overseeing tasks to ensure Booksy remains compliant with HR requirements, especially in Poland.
• - **System Transformation:** You'll identify opportunities to automate and integrate across tools and systems (including HRIS and case management platforms) to simplify workflows, eliminate manual touchpoints, and improve scalability.
• - **Process Design:** You'll support the development of process documentation, handbooks, and reporting tools that ensure transparency and consistency across all GPS operations.
• - **Complex Case Management:** You will be involved in more complex employee cases, including involuntary terminations, employee relations, and performance management

Global People Support Specialist – Maternity Cover

Social Media Manager

• Shape our brand's voice across France and the UK.
• Lead the way in creating content that builds real connections.
• Spot the latest TikTok or Reel trends that impact our community growth.

Social Media Manager – UK & FR

Sales

• Recruit, hire, lead, coach, and develop a team of field sales representatives within your territory.
• Drive achievement of monthly and quarterly revenue targets.
• Monitor pipeline health and ensure consistent activity levels across the team.
• Work closely with the Senior Sales Manager and Country Manager to execute sales strategies in your market.
• Conduct regular work-withs, performance reviews, and coaching sessions to sharpen sales skills.
• Create a high-performance culture where reps are motivated and accountable.
• Collaborate with cross-functional teams (marketing, operations, customer success) to support local growth initiatives.
• Be a hands-on leader providing support and resources on deals when needed to help close business.

Sales Manager

Customer Success Manager

• Lead the US Customer Success organization, including Onboarding, Retention, and Support teams, ensuring alignment with global CS strategy.
• Redesign and scale the B2B onboarding journey, focusing on reducing time-to-first-value (TTFV) and improving activation and adoption rates.
• Implement process efficiencies and automation across onboarding workflows to enable scalability and reduce operational friction.
• Partner with Product, Sales, and Operations to ensure seamless handoffs from Sales to CS, improving data flow, accountability, and customer experience.
• Define and track onboarding performance metrics (activation, adoption, churn within 120 days, NPS, CSAT) and drive continuous improvement through data insights.
• Lead, mentor, and develop a high-performing CS leadership team with a culture of ownership, learning, and customer obsession.
• Collaborate with the Global Enablement and WFM teams to ensure effective resource planning, training, and performance management.
• Represent the voice of the customer within the US market, contributing insights to influence product roadmap and operational priorities.
• Ensure financial efficiency by managing cost-to-serve while maintaining high customer satisfaction.

Head of Customer Success – US

Data Engineer

• A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.
• Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.****At Booksy, we are transforming how the beauty and wellness industry operates through intelligent automation. We aren't just looking for a Data Engineer; we are looking for someone who wants to lead the way in AI data engineering at a high growth SaaS company.
• You will be the engineering powerhouse partnering directly with our Lead Data Scientists. While they focus on the "science" of the models, you will build the "engine" that powers them. This role is perfect for a technical prodigy who possesses the architectural depth of a Staff Engineer but thrives in the high-impact execution phase of a Senior role.

Senior AI Data Engineer

Communications

• Your position as a Communications Manager at Booksy gives you the opportunity to craft and lead the narrative of a global market leader in the beauty industry.
• You’ll play a pivotal role in developing and executing corporate communication strategies that tell the Booksy story to stakeholders both inside and outside the company.
• Working closely with the Director of Communications and our executive leadership, you’ll have the autonomy to build a thought leadership platform for our CEO and other key leaders.
• You'll spend your time identifying the trends and storylines that matter, ensuring Booksy isn't just part of the conversation—but leading it.
• Because we are a "human-to-human" business, you'll partner with our Employer Brand and Social teams to ensure our internal and external storytelling feels authentic and connected, and with our in-country PR leads to ensure global comms and local comms are consistent.
• You’ll be the bridge between our business success and the compelling stories that inspire our community of entrepreneurs and customers.

Communications Manager

Project Manager

• Your position as a Project Manager on the People & Culture (P&C) team at Booksy will give you the opportunity to bring structure, accountability, and a human touch to high-impact projects that shape our global team experience.
• Reporting to the Director of Communications, you’ll help our P&C Leadership team break down silos and apply our resources with intention, ensuring our strategic goals are met across our centers of excellence.
• You’ll be excited by the prospect of maintaining the P&C Roadmap and leading our Business Reviews, where you will facilitate status meetings and gather feedback to drive continuous improvement.
• Working closely with cross-functional teams, you will manage planning and budget processes, reporting within the team and to stakeholders beyond, and keep our global initiatives on course.
• This isn't just about managing tasks; it’s about having an eye for the larger picture and helping our P&C team thrive as we scale.

Ecommerce

• As an** E-commerce Marketing Specialist** (m/f/d) in our **E-commerce team**, you will be responsible for driving sales campaigns in our online beauty store, from shaping the initial concept to delivering measurable results.. Your responsibilities will include:
• - **Development & Execution:** Leveraging supplier promotions, creating and executing end-to-end promotional concepts, setting up and managing campaigns in the CRM system, and launching paid advertising campaigns (Meta and Google Ads).
• - **Messaging & Channels: **Planning and executing multi-channel campaign communications across various channels (CRM: push notifications, email, in-app messages, banners), while crafting compelling marketing copy.
• - **Performance & Optimization: **Monitoring campaign performance through clicks, conversions, and pricing management.
• - **Competitive Analysis: **Regularly monitoring competitor pricing on other e-commerce platforms to ensure our offerings remain competitive and aligned with market trends.
• - **Resources & Collaboration:** Collaborating with graphic designers or independently creating visuals using Canva or similar tools.