Booksy

Customer Support Inbound Advisor

Booksy

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • As a **Customer Support Advisor **at Booksy, you'll be on the front lines, supporting our **B2B customers **for the **UK Market **through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a responsive, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day!
  • In this role, you'll provide support for customer queries, handling their requests and addressing concerns within established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and provide tailored, relevant solutions, meticulously maintaining records of all interactions in our CRM (Salesforce). Beyond direct support, you'll represent the voice of the customer, seriously following up on open conversations and reporting issues or improvement requests to enhance our solution.

Requirements

  • Essentially, to ensure you succeed in this role you’re going to need…
  • - Experience in customer support, customer service, or similar roles.
  • - You are customer-oriented, can understand the problem, and find an appropriate and quick solution.
  • - You are organized and responsible, enabling you to meet established response times.
  • - Positive and proactive attitude, commitment, and ownership of work. Team player.
  • - Familiarity with metrics and customer service tools such as Salesforce, Admin, Zowie, Google Suite is an asset.
Benefits
  • **Some of the benefits we offer:**
  • - A holiday allowance of 25 days + public holidays + your birthday day off.
  • - Vitality Private Medical Cover, (including dental and optical) with self-funded top up options for dependents.
  • - Access to Worksmile and Officevibe wellbeing app.
  • - Enhanced pension - Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5 %
  • - Life assurance (4 x salary).
  • - Lifestyle discounts available through Vitality Program.
  • - We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcustomer serviceproblem-solvingrecord maintenance
Soft Skills
customer-orientedorganizedresponsiblepositive attitudeproactivecommitmentownershipteam player