BookNook 📚

Representative

• Generate qualified sales opportunities in partnership with your assigned Regional Partnerships Director through strategic outbound prospecting, targeted campaigns, referrals, and other lead generation strategies.
• Research school districts, identify key decision makers, and build target account plans aligned with BookNook's Ideal Customer Profile.
• Engage prospective customers through phone, email, LinkedIn, and other outreach channels to establish relationships, uncover needs, qualify opportunities, and schedule discovery meetings for your assigned Regional Partnerships Director.
• Nurture existing contacts and leads to generate new interest in BookNook solutions.
• Partner closely with Marketing and your Regional Partnerships Director to execute territory strategies, campaign follow-up, conference lead management, and account-based outreach.
• Maintain accurate CRM records, activity tracking, and prospect data to support pipeline management and reporting.
• Share best practices and contribute to the ongoing development of the Revenue team.
• Travel up to 20% within your assigned territory to support conferences, customer events, and team meetings.
• Perform other duties as assigned.

Partnership Development Representative

Implementation Specialist

• Lead end-to-end implementation for BookNook programs by serving as a strategic consultant to district and school leaders.
• Provide implementation guidance, best practices, and solutions while leading onboarding, launch planning, training, rostering, change management, and ongoing program delivery aligned to district goals and customer outcomes.
• Monitor implementation performance, analyze customer feedback and program data, and identify opportunities to improve delivery processes, customer experience, and student outcomes.
• Independently manage multiple complex implementations by proactively identifying risks, resolving issues, coordinating stakeholders, and ensuring delivery commitments are met.
• Serve as the primary point of contact for district leaders, providing strategic guidance throughout implementation and ongoing partnership management.
• Partner closely with Regional Directors of Partnerships to support customer retention, renewals, expansion opportunities, and seamless customer transitions throughout the partnership lifecycle.
• Track and report on key implementation metrics, customer adoption, and partnership outcomes to ensure successful delivery and identify opportunities for continuous improvement.
• Other responsibilities as assigned

Partnership Development Representative

Implementation Consultant