bookingkit

Backend Engineer

• Lead the technical design and implementation of new partner integrations and platform features.
• Own the full lifecycle of your services—from development and deployment to production monitoring, alerting, and incident response.
• Actively manage our AWS cloud infrastructure, writing and maintaining Infrastructure as Code (Terraform) to ensure environment parity and security.
• Evolve our integration strategy, championing a platform-first mindset that drives synergies across our integration ecosystem.
• Ensure high-performance, secure communication between internal and external systems.
• Leverage cutting-edge AI-powered tools across the entire software development lifecycle—from system design and code generation to infrastructure automation, log analysis, and performance monitoring.
• Provide technical support and create high-quality documentation to ensure the long-term maintainability of our connectivity layer.

Customer Support

• Develop deep expertise in our product to troubleshoot issues and provide clear, actionable guidance to customers.
• Manage and resolve customer inquiries across chat and email, ensuring delivery of consistent and high-quality support.
• Learn and apply our internal playbooks to maintain high-quality support standards while suggesting ways we can do things better or can be AI-automated.
• Support small projects aimed at improving our support docs or internal workflows.
• Work closely with the bookingkit teams to relay customer feedback and help bridge the gap between user needs and business goals.

Backend Engineer

Customer Support Working Student