Customer Support Working Student

bookingkit

Customer Support Working Student at bookingkit, responsible for troubleshooting and customer inquiries via chat and email. Join the leading booking and reservation software for tours and activities in a hybrid setting.

Posted 7/11/2026part-timeBerlin • 🇩🇪 GermanyEntry LevelWebsite

About the role

Key responsibilities & impact

Develop deep expertise in our product to troubleshoot issues and provide clear, actionable guidance to customers.
Manage and resolve customer inquiries across chat and email, ensuring delivery of consistent and high-quality support.
Learn and apply our internal playbooks to maintain high-quality support standards while suggesting ways we can do things better or can be AI-automated.
Support small projects aimed at improving our support docs or internal workflows.
Work closely with the bookingkit teams to relay customer feedback and help bridge the gap between user needs and business goals.

Requirements

What you’ll need

You are currently pursuing a degree in Business, Tech, Communications, or a related field (with at least 1 year of study remaining).
You must be enrolled at a university in Germany.
You have a knack for explaining complex things simply.
You’re comfortable on chat and email, and wouldn't mind jumping on a quick video call to help a customer.
You pick up new software quickly and are genuinely curious about how technical products work under the hood.
You can juggle your studies with work tasks, showing an ability to prioritize and follow through on small projects or assignments.
You don’t just see a bug; you want to know why it happened. You are objective, detail-oriented, and calm under pressure.
To support our customers, we are looking for a combination of: either English and Italian, or English and German. French is a plus.

Benefits

Comp & perks

100% remote work setup, with the option to join colleagues in Berlin office.
Mobile Work Abroad policy allows you to work from almost anywhere in the world for up to 5 months in the year.
28 vacation days per year, earning an extra vacation day each year on your anniversary date (up to a maximum of 31 days).
Covers more than 50% of public transportation costs in Germany.
Subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%) in Germany.
Receive up to €156 annually for private travel.
Enjoy discounts through partnerships with companies like GetYourGuide.
Culture that values open communication and accessibility between teams and leads.
Regular BBQs in Berlin, summer and winter events, and reunions with former employees.
Work during travel even if you’re unable to take calls.
Take an extra day of leave in the year for charity work.
Receive 10 days of paid leave for child sickness.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail-OrientedCalm Under PressureAbility to PrioritizeCuriosity About Technical Products