Bon Secours Mercy Health

Program Manager – Lab Applications

Bon Secours Mercy Health

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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About the role

  • Leads and manages multiple complex projects and teams across the continuum of care in all facets of healthcare operations
  • Creates project plans and facilitates project teams to complete process improvement projects
  • Utilizes Lean Six Sigma methodology to improve processes throughout the organization
  • Gathers data through time/motion studies, check sheets, electronic data pulls, online surveys and/or benchmarking other hospitals and organizations
  • Enters and analyzes data in various ways to determine trends and identify root causes
  • Converts data into usable format and dashboards for administration and management to make informed decisions and track process changes and performance
  • Develops creative solutions to problems associated with processes throughout the hospital; presents these solutions to appropriate staff, management, and administration
  • Works with organization leadership, specifically senior leadership and executive administration, to identify opportunities to improve efficiency, reduce costs, and improve job and/or customer satisfaction
  • Schedules meetings, compiles meeting minutes, tracks follow up actions, prepares project management documentation, develops reports and dashboards for milestones and report outs to customers
  • Develops communication, education, and training plans/materials on projects and process improvement tools/methodologies to be used for training and change management
  • Trains all levels of the organization in the effective application of process improvement tools and methodologies; facilitates project communication and change management; trains and mentors internal department employees
  • Leads functional areas and departments in review of all current and proposed projects for prioritization discussions with leadership

Requirements

  • Bachelors (required)
  • Masters, Business Administration or related field (preferred)
  • 5+ years' experience facilitating business process improvement, process re-engineering, process design and/or Lean/Six Sigma projects OR 3-5 years in a management position (required)
  • Experience using Lean Six Sigma methodologies (Process Mapping, Measurement System Analysis, Time/Motion Studies, Statistical Data Analysis, 5S, Kanban, Standard Work, FMEA, Control Charts, Mistake Proofing, etc.) (required)
  • Training Lean Six Sigma (required)
Benefits
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
  • Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Lean Six SigmaProcess ImprovementProcess Re-engineeringProcess DesignStatistical Data AnalysisTime/Motion StudiesProcess MappingFMEAControl ChartsMistake Proofing
Soft Skills
LeadershipCommunicationProblem SolvingTrainingMentoringFacilitationProject ManagementCollaborationOrganizational SkillsChange Management
Certifications
Lean Six Sigma Certification