Senior Account Manager
Middle Seat Digital
Physician and Provider Relationship Manager – Strategy
Bon Secours Mercy Health
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Primary Function/General Purpose of Position In collaboration with Market President, the Physician and Provider Relationship Manager is responsible for incremental improvement of in-network utilization through growth in new patient referrals across the BSMH Product Portfolio.
- Serves as strategic counsel to Market President, System Strategy and Marketing, Medical Group, and Population Health related to incremental growth opportunities and barriers.
- Acts as strategic growth expert to service line leaders as well as BSMH specialists building a new practice, collaborating to create a high impact growth plan with measurable targets.
- Using national, state, and local trends, benchmarks BSMH performance in KPIs most relevant to growth in product portfolio, identifying gaps and recommending matters most initiatives to market leadership.
- Conducts face to face visits with physicians, providers, and influencers to inform them of new services and/or changes in care delivery to optimize care coordination of in-network offerings for empaneled patients.
- Identifies barriers and facilitates resolution improving care delivery, often resulting in substantial process change and/or new service offerings.
- Identifies physicians and providers at risk of leaving network and partners with market leadership to create and operationalize a retention plan.
- Convenes market stakeholders to discuss and address competitive threats, performance improvement opportunities, and product differentiators to enable incremental growth.
- Aggregates and interprets multiple sources of data to inform creation and execution of strategic call plan, demonstrating measurable growth impact to product portfolio.
- This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Requirements
- Bachelor’s degree in business, marketing, education, or communications (required)
- Master’s degree in business, healthcare administration (preferred)
- 2 years experience in sales, customer service, education, or marketing (required)
- Formal Sales Training (preferred)
- Clinical Training (preferred)
- Periods of high stress and fluctuating workloads may occur
- Long-distance or air travel as needed- not to exceed 10% travel
- May be exposed to adverse weather conditions; cold, hot, dust, wind, etc
- May have periods of constant interruptions
- Required to car travel to off-site locations, occasionally in adverse weather conditions
- Prolonged periods of working alone
- Convene market leaders and facilitate growth discussion
- Convent market physicians and providers, facilitating referral discussion
- Using qualitative and quantitative analytics, complete assessment of product performance
- Synthesize and summarize business intelligence to market and system leadership
- Analyze data to create growth (call) plan to achieve KPI target for products in portfolio
- Execute call plan by conducting and recording physician, provider, and influencer visits
- Work collaboratively with department leaders to resolve issues and remove barriers
- Obtain detailed knowledge of clinical and operational characteristics of products in portfolio
- Understand and optimize use of Salesforce for documentation and report trending
- Assess performance of peers through quarterly ride-a-longs
- Schedule and plan physician networking events
- Attention to detail
- Critical thinking
- Communication with referral sources
- Teamwork
- Conflict resolution
- Active listening
- Relationship building
- Facilitation
- Influencing change
- Collaboration
- Innovative, out of box thinking
- Executive presence
- Project Management
- Agile
- Follow up and follow through
