Bolster, Inc

Manager, Trust & Safety

Bolster, Inc

full-time

Posted on:

Location Type: Hybrid

Location: Noida • India

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Job Level

SeniorLead

Tech Stack

Cyber Security

About the role

  • Lead and manage the India DRP/SOC team, ensuring 24x7 operational excellence in monitoring and response.
  • Oversee detection and response activities across:
  • Phishing campaigns
  • Brand impersonation (domains, mobile apps, social media)
  • Scam infrastructure and abuse patterns.
  • Drive continuous improvement in detection logic, workflows, and automation to enhance operational efficiency.
  • Build and maintain a metrics-driven SOC, tracking KPIs such as:
  • Detection accuracy
  • Time to detection (TTD)
  • Time to takedown (TTT)
  • False positive rates
  • Collaborate with Product, Engineering, and Research teams to:
  • Improve detection pipelines
  • Enhance enrichment capabilities
  • Support feature development
  • Own customer-facing incident handling, ensuring timely communication, reporting, and resolution.
  • Participate in client discussions, POCs, and demos, showcasing platform capabilities and threat insights.
  • Develop and implement strategies for hiring, training, and retaining top cybersecurity talent.
  • Collaborate with cross-functional teams (Product, Engineering, Customer Support) to improve threat detection and response capabilities.
  • Establish and continuously improve SOC playbooks, workflows, and escalation processes with a strong focus on minimizing user impact.
  • Act as a hands-on leader, capable of diving deep into investigations, debugging detection gaps, and solving complex problems.
  • Ensure smooth coordination with global teams and stakeholders

Requirements

  • Minimum of 7 years of experience managing 24x7 support teams (Mandatory).
  • Strong leadership skills with a proven track record of building and managing high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders.
  • Ability to think strategically and analytically, with a proactive approach to problem-solving.
  • Build and foster an inclusive, collaborative, integrated team by soliciting feedback and encouraging open communication.
  • Experienced with case management ticketing systems and workforce management programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cybersecuritydetection and responseincident handlingmetrics-driven SOCdetection logicautomationKPI trackingproblem-solvingdebuggingthreat detection
Soft Skills
leadershipcommunicationinterpersonal skillsstrategic thinkinganalytical thinkingcollaborationteam buildinginclusive leadershipproactive approachfeedback solicitation