Senior Manager, Solution Engineering
Snowflake
Cloud
Lead Solutions Architect
Boldr
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- WHAT WILL YOU DO
- Team Leadership & Development
- Manage, coach, and support a small team of Solutions Architects and Implementation Specialists.
- Set clear performance expectations and provide regular feedback.
- Support professional development and skill growth within the team.
- Client Solution Delivery
- Oversee solution design and implementation across assigned accounts.
- Ensure solutions follow established Boldr frameworks, templates, and best practices.
- Serve as the point of escalation for complex client or operational issues.
- Support the delivery team in client workshops and solution documentation.
- Operational Excellence
- Monitor project progress and solution adoption metrics.
- Ensure workflows, integrations, and automation solutions are executed according to operational standards.
- Identify and share improvement opportunities within assigned accounts or processes.
Requirements
- WHAT WE’LL LIKE ABOUT YOU
- YOU ARE…
- A hands-on, collaborative leader who guides your team through challenges.
- Detail-oriented and proactive in ensuring delivery quality.
- A strong communicator, able to interact effectively with clients and internal teams.
- Curious, authentic, and passionate about client success.
- YOU HAVE…
- A Bachelor’s Degree in a relevant field or equivalent experience.
- 3-4 years of experience in solutions architecture, consulting, or implementation roles.
- 1–2 years of experience leading a small team or mentoring other professionals.
- Strong experience with workflow mapping, system integration, and operational delivery.
- Familiarity with CRM, helpdesk, and automation platforms (e.g., Salesforce, Zendesk, HubSpot, Gorgias).
- Excellent problem-solving, project management, and communication skills.
- Availability to collaborate across global time zones, including Eastern Time alignment.
- Availability to align with Eastern Time Zone
Benefits
- - Private Health Insurance
- - Paid Time Off
- - Work From Home
- - Training & Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solutions architecturesystem integrationworkflow mappingoperational deliveryproject management
Soft skills
team leadershipcollaborationcommunicationproblem-solvingdetail-orientedproactive
