Lead Solutions Architect

Boldr

full-time

Posted on: 10/21/2025

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Senior

About the role

Manage, coach, and support a small team of Solutions Architects and Implementation Specialists.
Set clear performance expectations and provide regular feedback.
Support professional development and skill growth within the team.
Oversee solution design and implementation across assigned accounts.
Ensure solutions follow established Boldr frameworks, templates, and best practices.
Serve as the point of escalation for complex client or operational issues.
Support the delivery team in client workshops and solution documentation.
Monitor project progress and solution adoption metrics.
Ensure workflows, integrations, and automation solutions are executed according to operational standards.
Identify and share improvement opportunities within assigned accounts or processes.

A hands-on, collaborative leader who guides your team through challenges.
Detail-oriented and proactive in ensuring delivery quality.
A strong communicator, able to interact effectively with clients and internal teams.
Curious, authentic, and passionate about client success.
A Bachelor’s Degree in a relevant field or equivalent experience.
3-4 years of experience in solutions architecture, consulting, or implementation roles.
1–2 years of experience leading a small team or mentoring other professionals.
Strong experience with workflow mapping, system integration, and operational delivery.
Familiarity with CRM, helpdesk, and automation platforms (e.g., Salesforce, Zendesk, HubSpot, Gorgias).
Excellent problem-solving, project management, and communication skills.
Availability to collaborate across global time zones, including Eastern Time alignment.

Benefits