Senior Solutions Engineer
Grafana Labs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteSalary
💰 MX$2,497,000 - MX$2,852,000 per year
Job Level
Senior
Tech Stack
GrafanaOpen Source
About the role
- Join as an early member of a high growth team working together to solve technical and customer problems the right way
- Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
- Deliver product and technical presentations to potential and existing customers
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Drive product conversations based on need and problems learned during customer interactions
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
Requirements
- Located in Mexico City
- Fluent in English and Spanish, both written and spoken
- 1-3+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running.
- We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership
- We are a remote-first company so you would need to learn to work and collaborate with an international team
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You will love solving technical challenges and thrive on bringing creative solutions to our customers
- You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
- You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life!
Benefits
- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical pre-salesOpen Source technologiesMetricsMonitoring
Soft skills
collaborationleadershipcommunicationproblem-solvingcreativityjudgmentself-motivationinitiative