Bold Commerce

IT Support Specialist

Bold Commerce

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

CloudJamfPython

About the role

  • Provide technical support across hardware, software, and internal tools in a remote-first environment.
  • Troubleshoot access, system, and workstation issues efficiently.
  • Manage help desk tickets, prioritizing issues and delivering a high-quality employee experience.
  • Set up and configure laptops and software for new hires, ensuring smooth onboarding and proper access from day one.
  • Manage user access, including provisioning, deprovisioning, and secure offboarding.
  • Support identity and access management (Google Workspace, SSO platforms) and assist with ongoing system maintenance.
  • Maintain system security with updates, access controls, and general upkeep.
  • Track and manage IT assets, ensuring accurate inventory and supporting reporting needs.

Requirements

  • 0–3 years of experience in IT support, help desk, or a similar role
  • Basic knowledge of computer troubleshooting and networking
  • Familiarity with cloud-based tools (Google Workspace, SaaS applications, etc.)
  • Exposure to identity and access management concepts (SSO, provisioning) is an asset
  • Experience with mobile device management tools (e.g., Jamf) is an asset
  • Exposure to scripting or automation (Bash, Python, etc.) is an asset
  • Strong problem-solving skills with the ability to work independently
  • Clear communication skills, with the ability to explain technical concepts simply
  • Organized, reliable, and able to manage multiple priorities
  • Comfortable working in a remote-first environment
Benefits
  • Employer Paid Health & Dental Benefits - starting day 1!
  • Competitive paid vacation days
  • Annual Health Benefit ($1,000 per year) to help you thrive!
  • Virtual mental health and EAP platform for support anytime
  • Employee Options to help you grow with us!
  • Working remotely - anywhere in Canada
  • Flexible work hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer troubleshootingnetworkingidentity and access managementSSOprovisioningscriptingautomationBashPythonmobile device management
Soft Skills
problem-solvingcommunicationorganizationreliabilityindependencemulti-tasking