Bold Commerce

IT Support

• Provide technical support across hardware, software, and internal tools in a remote-first environment.
• Troubleshoot access, system, and workstation issues efficiently.
• Manage help desk tickets, prioritizing issues and delivering a high-quality employee experience.
• Set up and configure laptops and software for new hires, ensuring smooth onboarding and proper access from day one.
• Manage user access, including provisioning, deprovisioning, and secure offboarding.
• Support identity and access management (Google Workspace, SSO platforms) and assist with ongoing system maintenance.
• Maintain system security with updates, access controls, and general upkeep.
• Track and manage IT assets, ensuring accurate inventory and supporting reporting needs.

IT Support Specialist

Full-stack Engineer

• Use AI tools to generate the majority of application code, validating and refining outputs to ensure correctness, security, and architectural alignment.
• Push the boundaries of what AI can do within a complex legacy system, solving difficult integration and workflow challenges.
• Experiment with new AI tools, prompting strategies, and development workflows to continuously improve how we build software.
• Identify opportunities where AI can accelerate development, testing, and debugging.
• Work through ambiguous or technically challenging problems with persistence and curiosity.
• Share insights with the team and help champion an AI-first development mindset.
• Contribute to system architecture, ensuring both AI-generated and human-written code remain scalable and maintainable.

Senior Software Developer – AI-First Development

• Leverage AI tools to generate code, reviewing and refining outputs to ensure correctness and alignment with architecture and standards.
• Contribute to software architecture and patterns, supporting scalable, maintainable, and reliable systems.
• Build and maintain automated tests to validate functionality and prevent regressions.
• Refactor and improve existing code to optimize performance and maintainability.
• Participate in code reviews and release processes, providing constructive feedback and upholding high engineering standards.
• Identify and surface technical risks or edge cases early to proactively address potential issues.
• Suggest incremental improvements to workflows, tooling, and AI usage to increase efficiency and accuracy.