Bold Commerce

Business Operations

• Own and optimize Customer Success systems including Zendesk, workforce tools, internal platforms, and connected third-party solutions.
• Define and execute our AI-powered self-service strategy, including knowledge base structure, bot flows, and in-app support.
• Continuously analyze self-service effectiveness and iterate to improve deflection rates and BSAT.
• Build scalable workflows, automations, and system integrations across platforms using APIs and automation tools.
• Identify friction in the customer journey and introduce proactive self-service experiences.
• Partner with Product and Design to funnel structured customer feedback into roadmap decisions.
• Support Customer Success leadership by delivering better data, workflows, and system visibility.
• Manage system security, access controls, and compliance across the Customer Success tech stack.
• Assist with customer engagement initiatives including review outreach, follow-ups, and research efforts.
• Support Marketing and Product teams with data segments, customer lists, and tooling.

Business Systems Administrator

Full-stack Engineer

• Lead the design and implementation of systems and APIs that scale to meet high-traffic demands.
• Collaborate with Product and Design teams to deliver solutions that create meaningful value for our merchants.
• Mentor and guide team members, reviewing code and providing feedback to ensure high-quality outcomes.
• Leverage AI tools to accelerate development, streamline workflows, and maintain consistent code quality.
• Take ownership of complex development tasks, including unit tests, merge requests, and production releases.
• Drive all stages of the development lifecycle, from planning and estimations to retrospectives and post-launch improvements.
• Shape discussions around user stories, requirements, and technical approaches, bringing senior-level insight to decisions.
• Partner with teammates to efficiently resolve incidents, bugs, and performance issues.
• Maintain and evolve product documentation to ensure it remains accurate, actionable, and relevant.

Senior Full Stack Software Developer

Frontend Engineer

• Collaborate with Product and Design teams to deliver solutions that provide real value to our merchants.
• Design, build, and maintain systems and APIs that scale to handle high traffic.
• Debug and resolve software issues with a problem-solving mindset.
• Own tasks related to unit tests, merge requests, and production releases.
• Participate in all stages of the development lifecycle including stand-ups, code reviews, retrospectives, and estimations.
• Contribute to discussions on user stories and requirements.
• Share progress updates aligned with delivery and launch dates.
• Partner with teammates to resolve incidents and bugs efficiently.
• Keep product documentation up to date and relevant.

Business Systems Administrator

Senior Full Stack Software Developer

Software Developer, Front-End Focus