Technical Product Support Analyst
Boeing
Technical Product Support Analyst
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Colorado, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $75,650 - $126,500 per year
Job Level
Mid-LevelSenior
About the role
- Provide responsive 24x7x365 world class technical customer service and support for service requests, phone calls and email inquiries.
- Utilize and maintain knowledge, troubleshooting guides and self-help resources for internal team and external customer usage.
- Contribute to continuous improvement, problem management, root cause and corrective action (RCCA) activities to improve customer satisfaction, reduce repetitive issues, and eliminate negative impacting events.
- Draft and publish global communications for hardware/software related changes, upgrades, issues, known defects and high/medium priority alerts.
- Continuous learning by staying up to date with new software/hardware products, features and Information Technology (IT) support methods.
- Be a resource and partner with cross functional and matrix organization team members in delivering superior customer service and support.
Requirements
- Experience and competency in troubleshooting, analysis and problem solving strategies to address simple to complex customer inquiries.
- Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
- Willingness to work in 24x7x365 technical customer support environment and variable shifts.
- Associate’s degree or higher preferred.
- Knowledge and/or experience with Toolbox Authoring, Toolbox Tasks or Toolbox Task adapter applications is requested.
- IT support or equivalent background across one or more of the software systems development / sustaining disciplines a plus.
- Project management tools and practices as well as knowledge of project and software implementation a plus.
- Knowledge and/or experience within the aviation industry.
- Knowledge of Aviation training practices and protocols.
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem solvinganalysisproject managementsoftware implementationToolbox AuthoringToolbox TasksToolbox Task adapter
Soft skills
effective written communicationeffective speaking skillscustomer servicecontinuous improvementcollaboration
Certifications
Associate’s degree
