Technical Support Representative
Pushpay
Technical Product Support Analyst
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Colorado, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $75,650 - $126,500 per year
Job Level
Mid-LevelSenior
About the role
- Provide responsive 24x7x365 world class technical customer service and support for service requests, phone calls and email inquiries.
- Utilize and maintain knowledge, troubleshooting guides and self-help resources for internal team and external customer usage.
- Contribute to continuous improvement, problem management, root cause and corrective action (RCCA) activities to improve customer satisfaction, reduce repetitive issues, and eliminate negative impacting events.
- Draft and publish global communications for hardware/software related changes, upgrades, issues, known defects and high/medium priority alerts.
- Continuous learning by staying up to date with new software/hardware products, features and Information Technology (IT) support methods.
- Be a resource and partner with cross functional and matrix organization team members in delivering superior customer service and support.
Requirements
- Experience and competency in troubleshooting, analysis and problem solving strategies to address simple to complex customer inquiries.
- Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
- Willingness to work in 24x7x365 technical customer support environment and variable shifts.
- Associate’s degree or higher preferred.
- Knowledge and/or experience with Toolbox Authoring, Toolbox Tasks or Toolbox Task adapter applications is requested.
- IT support or equivalent background across one or more of the software systems development/sustaining disciplines a plus.
- Project management tools and practices as well as knowledge of project and software implementation a plus.
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem solvinganalysiscustomer supportsoftware implementationproject management
Soft skills
effective communicationwritten communicationspeaking skillscross-functional collaborationcontinuous learning
Certifications
Associate’s degree
