Technical Support Engineer

Outreach

full-time

Posted on: 10/1/2025

Location Type: Hybrid

Location: Seattle • Washington • 🇺🇸 United States

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💰 $60,000 - $105,000 per year

Junior

ServiceNow

About the role

Working both independently and as a team, in a fast paced environment, directly with our customers
Managing inbound support emails, chats, and phone calls, as well as outgoing customer calls
Providing articulate, high quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices
Collaborating with teams across different departments
Software tools and systems you’ll use daily: Outreach, MS 365, Zendesk, Slack, Salesforce, Twilio, Datadog

1-3+ years of technical support experience supporting a SaaS platform or Bachelor’s degree in related field
Excellent Written and Verbal communication skills
You have a demonstrated commitment and a passion for resolving customer issues and approach those with a strong sense of empathy for customers. You have a high attention to detail and you don’t just provide an answer to address a symptom, you solve the overall problem to prevent an issue from happening again.
You understand sales, you’re technical, communicate clearly, are driven for those around you (customers, peers, yourself) to excel and are ready to have a lot of fun in the process
Experience with the technologies we use, including some, but not limited to: Outreach, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, Datadog, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8
We are seeking customer obsessed individuals with technology support and customer facing expertise to provide differentiated support services for the Outreach Platform
Able to work independently and make decisions. Demonstrate ability to manage priorities in a fast-paced environment

Benefits

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military