Vice President, Client Operations
BNY
Swift
Vice President, Anti Money Laundering / Prevention / Know Your Client
BNY
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Lead
Tech Stack
Swift
About the role
- Serve as the primary point of contact for clients and client service teams regarding sanctions-related inquiries and issues. Provide timely and accurate information to clients, ensuring their needs are met and concerns are addressed.
- Drive proactive client experience and client service deliverables to show consistent improvement in the service metrics
- Identify opportunities for process improvements and work with the team to implement changes that enhance efficiency and client satisfaction.
- Maintain detailed records of all client interactions and sanctions-related activities. Prepare regular reports on compliance activities and client service metrics.
- Ensuring best in class execution of BAU by identifying suspect and referring or escalating in a timely manner. Publishing of periodic metrics and tracking reasons for deviation from agreed levels.
- Ensure Screening Payments/SWIFT Messages in accordance with Sanctions screening policies, procedures, and practices to ensure compliance with laws and regulations.
- Constant and regular review of processes and performance with a focus on improving departmental competencies / KPIs.
- Review staffing and volume trends to ensure the optimal capacity plan is in place.
- Monitor and report shift and site/ shift performance by developing an environment of continuous focus on quantifiable productivity and quality.
- Constant and regular reviews for direct reports by setting expectations regarding proper direction that leads to accountability. Develop and lead a team that is responsive to dynamic organizational and operational changes.
- Interfacing with multiple functional areas (Audit/Ops/QA/Tech), Clients, Internal/External Customers and Compliance for effective functioning of process.
- Identify opportunities for process efficiencies & implement solutions in a controlled manner
- Participate or lead other sanctions Screening or Line of business aligned initiatives as necessary
- Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration.
- Responsible for the overall Performance Management and Talent Review process.
- Exhibit effective communication with key stakeholders by exercising good judgment with a degree of confidentiality.
Requirements
- Min 12 years of relevant experience is required
- Prior experience and working knowledge of compliance /sanctions screening is mandatory (Working/Expert Knowledge of SWIFTS & international payment conventions & practices is an advantage).
- Data Analysis and Visualization skills will be an added advantage
- Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time.
- Excellent interpersonal skills necessary to work effectively with colleagues and senior management.
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
- Excellent written & oral communication skills with strong analytical skills
- Sound understanding of risk management, audit methodologies & Fund Transfer Guidelines. the site and across the business
- Proven ability to build strong business relationships within A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate
- Knowledge of MS Access, Excel, PowerPoint, and Word
