Analyst – Institutional Client Services
TD
Director, Head of Client Service
BNY
full-time
Posted on:
Location: Massachusetts, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $127,000 - $170,000 per year
Job Level
Lead
About the role
- Lead and oversee a multi-team client service/support function, setting strategy and ensuring seamless execution
- Design, implement and refine policies, processes and industry best practices to drive exceptional client satisfaction and operational efficiency
- Partner with senior business leaders to surface client-service trends, report on key metrics and translate insights into growth opportunities
- Resolve the most complex escalations—often involving senior-level contacts—and provide forward-looking recommendations that support future revenue growth
- Recruit, develop and motivate high-performing staff and lead cross-functional teams
- Set strategy and drive operational improvements across client service functions
Requirements
- Bachelor’s degree or equivalent combination of education and experience; MBA preferred
- 10–15 years of total work experience
- At least 3–5 years in a people-management role
- Proven track record in a client services or operations environment
- Demonstrated ability to lead cross-functional teams
- Strong analytical and problem-solving skills, with experience using metrics to identify issues and drive process improvements
- Demonstrated success recruiting, developing and motivating high-performing staff to achieve area goals and objectives
