BN, an Augeo company

Solutions Engineer

• As a Senior Client Solutions Manager at Brand Networks, an Augeo company, you will play a pivotal role in ensuring our clients' success by providing tailored solutions that enhance their social media strategies.
• Support a leading social influencer and employee advocacy program for one of Canada's largest retail clients.
• Work closely with our clients, guiding them to achieve their marketing objectives using our platform, and helping them navigate the ever-evolving social media landscape.
• Build and maintain strong, long-term relationships with clients, understanding their unique goals and challenges.
• Act as the daily point of contact for clients, providing timely and effective communication and support.
• Hold weekly client check-ins to review campaign performance and adjust strategy in real time.
• Lead post-campaign debriefs with clients, including key-learnings decks for larger campaigns and streamlined recaps for smaller ones.
• Get to know your users: Who are they? What are their unique business challenges? What motivates them? What is their corporate culture like? How do they like to communicate?
• Craft communication to drive program awareness, adoption, and usage.
• Monitor and analyze client campaigns and performance data to identify areas for improvement and recommend adjustments.
• Prepare and present performance reports to clients, showcasing results and insights.

Senior Client Solutions Manager, French

• Own and cultivate senior-level relationships with key enterprise clients, acting as their primary strategic partner and trusted advisor.
• Drive client retention and satisfaction by consistently demonstrating program value and anticipating evolving needs before they become issues.
• Develop and execute customized adoption strategies that guide clients from onboarding through full platform integration and long-term engagement.
• Monitor platform usage data to proactively identify adoption gaps and develop targeted plans to close them.
• Lead cross-functional teams in the execution of complex programs, managing concurrent workstreams and ensuring flawless delivery.

Senior Client Solutions Manager, Spanish

Community Manager

• Help design, develop, and customize training programs that align with organizational goals and objectives for the client.
• Create interactive and engaging materials to facilitate effective learning experiences for our clients in Quebec.
• Conduct training sessions, workshops, and presentations for diverse audiences, ensuring clarity and understanding of the subject matter.
• Translate written or spoken material (potentially live on calls) from English to Québécois French, ensuring accuracy and maintaining the intended meaning.
• Collaborate with clients and colleagues to understand specific requirements for translation projects.
• Edit and proofread translated materials to ensure linguistic precision and coherence.
• Help maintain strong, long-term relationships with clients.
• Foster an understanding of cultural nuances and context to enhance effective communication.
• Help track project timelines, deliverables, and updates using tools like Asana.
• Coordinate with internal teams (like creative, product, and support) to keep work moving forward.
• Assist in creating basic reports and summaries that showcase client results.

Senior Client Solutions Manager, French

Senior Client Solutions Manager, Spanish

Community Manager, Bilingual