BN, an Augeo company

Solutions Engineer

• Own and cultivate senior-level relationships with key enterprise clients, acting as their primary strategic partner and trusted advisor.
• Drive client retention and satisfaction by consistently demonstrating program value and anticipating evolving needs before they become issues.
• Develop and execute customized adoption strategies that guide clients from onboarding through full platform integration and long-term engagement.
• Monitor platform usage data to proactively identify adoption gaps and develop targeted plans to close them.
• Lead cross-functional teams in the execution of complex programs, managing concurrent workstreams and ensuring flawless delivery.

Senior Client Solutions Manager, Spanish

Community Manager

• Help design, develop, and customize training programs that align with organizational goals and objectives for the client.
• Create interactive and engaging materials to facilitate effective learning experiences for our clients in Quebec.
• Conduct training sessions, workshops, and presentations for diverse audiences, ensuring clarity and understanding of the subject matter.
• Translate written or spoken material (potentially live on calls) from English to Québécois French, ensuring accuracy and maintaining the intended meaning.
• Collaborate with clients and colleagues to understand specific requirements for translation projects.
• Edit and proofread translated materials to ensure linguistic precision and coherence.
• Help maintain strong, long-term relationships with clients.
• Foster an understanding of cultural nuances and context to enhance effective communication.
• Help track project timelines, deliverables, and updates using tools like Asana.
• Coordinate with internal teams (like creative, product, and support) to keep work moving forward.
• Assist in creating basic reports and summaries that showcase client results.

Senior Client Solutions Manager, Spanish

Community Manager, Bilingual