BMW Group

Assistant Service Manager

BMW Group

full-time

Posted on:

Location Type: Office

Location: Park Royal • United Kingdom

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About the role

  • Ensure agreed processes are managed, communicated and maintained for customers and staff alike – maximising opportunities and customer expectations in accordance with our working charter.
  • Deal with customers in a courteous, efficient and considerate manner.
  • Dispute resolution in accordance with process
  • Promote and drive the sale of all services available.
  • Manage financial responsibilities and expectations
  • Coordinate aftersales departments and staff
  • Measure and maintain department budget expectations

Requirements

  • Competent level in English and Maths (GCSE or equivalent)
  • Demonstratable customer handling skills
  • Experience of working at the front of house, preferably within a recognised and appropriate vehicle service industry.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
financial managementbudget managementdispute resolutioncustomer service
Soft Skills
communicationcourtesyefficiencyconsiderationcustomer handling
Certifications
GCSE in EnglishGCSE in Maths