Technical Project Manager

• Act as a main point of contact for customers to resolve issues that have escalated beyond basic support tickets and could require longer-term efforts and the coordination of technical resources both internally and externally
• Serve as the project manager for internal projects that will support our future business goals and involve multiple stakeholders
• Set clear and realistic expectations with clients and ensure follow-through
• Provide updates to management and the executive team on key project milestones and results
• Produce technical procedures and documentation for new and existing applications
• Assist with defining enhancements to our products and provide customer feedback to the Product team